Treawna Nelson
Lee's Summit
Summary
Dynamic Customer Service Representative with a proven track record at CVScaremark, excelling in resolving complex inquiries and enhancing patient support. Leveraging critical thinking and active listening skills, I trained new team members, significantly improving team efficiency and ensuring accurate prescription processing. Committed to delivering exceptional service and fostering collaboration.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CVScaremark
08.2014 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed prescription orders accurately using internal software systems to ensure timely fulfillment.
- Collaborated with healthcare professionals to provide comprehensive support and resources for patients.
- Trained new team members on customer service protocols, enhancing overall team efficiency.
Education
No Degree - Business
University of Central Missouri
Warrensburg, MO05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
CVScaremark
08.2014 - Current
No Degree - Business
University of Central Missouri