Travis Russom
Matthews
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Field Service Technician
Johnson Controls
06.2024 - Current
- Conducted routine maintenance checks on equipment, identifying issues before they escalated.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Collaborated with clients to schedule service appointments, enhancing communication and efficiency.
- Utilized diagnostic tools and software to troubleshoot system malfunctions effectively.
Smart Home Professional
Vivint
12.2015 - 04.2024
- Led installation and configuration of smart home systems, ensuring optimal functionality and customer satisfaction.
- Trained and mentored new technicians on best practices for system setup and troubleshooting.
- Developed innovative solutions to enhance system integration across various smart devices.
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Conducted comprehensive site assessments to determine optimal equipment placement, ensuring maximum efficiency of smart home systems.
- Reduced average installation time by implementing standardized procedures and best practices across projects.
- Managed inventory levels diligently and reordered supplies as needed to avoid stock shortages impacting job completion timelines.
Information Systems Technician
United States Navy, USN
09.1997 - 03.2003
- Diagnosed and resolved hardware and software issues across various systems.
- Managed installation and configuration of network infrastructure components.
- Conducted system backups and recovery operations to ensure data integrity.
- Developed and maintained documentation for technical procedures and systems configurations.
- Trained junior technicians on troubleshooting techniques and operational best practices.
- Led cross-functional teams in implementing cybersecurity measures to protect sensitive information.
- Advised leadership on technology upgrades to improve operational capabilities and performance.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - Information Technology
Three Rivers Community College
Poplar Bluff, MO05-2017
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Inventory management
- Valid Driver's license
Certification
- Exacq Certification Training - 2025
- Bosch Camera Training - 2025
- OSHA 30 Training - 2025
Timeline
Field Service Technician
Johnson Controls
06.2024 - Current
Smart Home Professional
Vivint
12.2015 - 04.2024
Information Systems Technician
United States Navy, USN
09.1997 - 03.2003
Associate of Science - Information Technology
Three Rivers Community College