Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Travis Holtmeyer

Jefferson City

Summary

Dynamic Claims Supervisor at Missouri Farm Bureau with a proven track record in claims management and team motivation. Enhanced accuracy in evaluations through meticulous auditing and training, achieving significant improvements in performance metrics. Adept at legal compliance and fostering collaboration, driving departmental goals aligned with organizational strategies.

Overview

25
25
years of professional experience

Work History

Claims Supervisor

Missouri Farm Bureau
02.2018 - Current
  • Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
  • Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
  • Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within the department.
  • Contributed to the development and implementation of departmental goals and objectives, aligning them with broader organizational strategies.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Oversaw the negotiation process between policyholders and insurance carriers, achieving equitable settlements on behalf of clients.
  • Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Coordinated resources efficiently during high-volume periods, ensuring seamless operations without compromising service levels.
  • Collaborated with various departments to develop and implement strategies for improving overall claims handling process.

General Adjuster

Missouri Farm Bureau
02.2017 - 02.2018
  • Exemplified strong decision-making skills, balancing the interests of policyholders and insurance carriers while adhering to ethical guidelines.
  • Prevented potential fraud activities by identifying red flags early in the investigation process.
  • Managed a caseload of complex property damage claims, ensuring prompt resolutions and fair settlements.
  • Enhanced claim resolution process by conducting thorough investigations and documenting accurate findings.
  • Collaborated with other adjusters, sharing expertise to improve overall team performance and efficiency in handling claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Proactively identified potential subrogation opportunities to recover payouts from responsible third parties whenever possible.

Claims Representative

Missouri Farm Bureau
03.2015 - 02.2017
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Negotiated favorable settlements with claimants, resulting in cost savings for the company.
  • Developed in-depth understanding of insurance policies and procedures.
  • Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.

Investigator III

Department Of Health And Senior Services
03.2008 - 03.2015
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Conducted interviews with witnesses and clients.
  • Carefully documented statements, observations, and evidentiary materials.
  • Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
  • Understood statutes and regulations intended to protect Missouri citizens


Criminal Intelligence Analyst

Missouri State Highway Patrol
08.2000 - 03.2008
  • Identified trends and patterns in criminal activity through meticulous data analysis, contributing to proactive policing measures.
  • Collaborated with law enforcement agencies and provided crucial intelligence to support investigations and apprehensions.
  • Assisted in the successful resolution of high-profile cases by providing timely and accurate intelligence insights.
  • Maintained a secure database of criminal intelligence, ensuring confidentiality and appropriate access controls.
  • Enhanced criminal intelligence by conducting thorough research and analysis of complex data sets.
  • Conducted risk assessments for public events or high-profile individuals based on gathered intelligence, supporting security planning efforts.
  • Conducted background investigations for government employment and/or appointment


Platoon Leader

Missouri National Guard
09.2005 - 09.2006
  • Command and Control 735th QM FP Company
  • Prepared unit to stand up for eventual mobilization to support Theater, Corps, and Division sized elements with life support they need to conduct their mission prior and after enter the theater of war.
  • Provided a positive command climate to support health, welfare, morale, and discipline of soldiers of the platoon.
  • Safeguarded the welfare of soldiers under my command through proactive risk mitigation measures during missions or training exercises.
  • Provided training to soldiers to inclulde EOO/Diversity/Sexual Harrassment/Risk Management
  • Boosted morale and camaraderie within the platoon by organizing team-building events and activities.
  • Promoted a culture of professionalism, accountability, and respect among platoon members by setting high standards for behavior and performance.
  • Recommended and promoted soldiers who excelled at their position
  • Trained, supervised and organized over 80 soldiers and personnel.
  • Advise the 735th QM Co Commander of any issues impacting mobilization, readiness, and training of the platoon.
  • Coordinate and synchronize training, logistics, and personnel actions to ensure my platoon is training to perform state and federal missions.

Subsistence Officer

Missouri National Guard
12.2004 - 09.2005
  • Planned, coordinated, and supervised subsistence for the 35th Infantry Division
  • Monitored stock on hand.
  • Coordinated deliveries through the General Services Officer and the Material Management Center.
  • Maintained visibility of Class I commodities throughout the division to maintain flexibility and avoid shortages and overages.

Education

Bachelor of Science - Business Administration

Lincoln University
Jefferson City, MO
12-2004

Skills

  • Claims management expertise
  • Policy interpretation
  • Claims auditing
  • Planning and organization
  • Team motivation
  • Team management
  • Claims processing
  • Quality assurance
  • Performance monitoring
  • Legal compliance
  • Expense control
  • Personnel training
  • Insurance regulations

Accomplishments

Selected to officiate the final four, four times, 2008-2013-2017, 2024.


Selected by the National Federation of High School Officials Association as the Missouri Girls' Basketball Official of the Year


Commended by the Missouri State High School Activities Association for 25 years of commitment to officiating for the student athletes


Inducted as a member of the Missouri Sports Hall of Fame

Timeline

Claims Supervisor

Missouri Farm Bureau
02.2018 - Current

General Adjuster

Missouri Farm Bureau
02.2017 - 02.2018

Claims Representative

Missouri Farm Bureau
03.2015 - 02.2017

Investigator III

Department Of Health And Senior Services
03.2008 - 03.2015

Platoon Leader

Missouri National Guard
09.2005 - 09.2006

Subsistence Officer

Missouri National Guard
12.2004 - 09.2005

Criminal Intelligence Analyst

Missouri State Highway Patrol
08.2000 - 03.2008

Bachelor of Science - Business Administration

Lincoln University

Similar Profiles

CREATE PROFILE
Travis Holtmeyer