Travis Brown
St. Louis
Summary
Dedicated and compassionate with over 10 years of experience providing exceptional customer service, managing crisis situations, and building strong community relationships. Proven ability to oversee operations, lead volunteer efforts, and ensure guest satisfaction in both nonprofit and corporate environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Mac Properties
St. Louis
10.2025 - Current
- Greet residents, visitors, and families,provide directions and assistance.
- Answer and route phone calls and messages professionally.
- Schedule property tours for prospective residents.
- Handle mail, copying, and general office tasks.
- Maintain a clean, welcoming lobby and reception area.
- Respond to resident concerns and report emergencies or changes in condition.
- Managed front desk operations and provided exceptional customer service to residents.
- Oversaw package distribution and logging for incoming and outgoing deliveries.
- Promote safety, teamwork, and a professional environment.
Patient Safety Monitor
Peter and Paul Community Services
St. Louis
01.2024 - 10.2024
- Provide exceptional direct and supportive services to include crisis management, assist with therapeutic activities and the facilitation of groups.
- Actively monitor the issues occurring in and around the program, including the building premise.
- Assisted in distributing medication to the clients.
- Perform minor secretarial tasks, including but not limited to answering phones answering doors, filing, photocopying, responding to emails, maintaining the front desk emergency log, etc.
- Complete engagement/documentation notes for each client within program guidelines.
- Ability to serve clients with dignity and respect, in a non-judgmental way.
Assistant Family Service Manager
Ronald McDonald House Charities
St. Louis
12.2023 - 01.2024
- Manage day-to-day operations of a 72-unit facility supporting families in need.
- Front desk responsibilities, greeting families, guest and potential donors. As well as completing intake paperwork.
- Connect guests with community resources.
- Train volunteers, coordinate donations from donors, and respond to emergencies with urgency and care.
- Partner with housekeeping and maintenance teams to uphold great service and safety standards.
Driver (Independent Contractor)
Uber
St. Louis
01.2021 - 11.2023
- Provided reliable, on-time transportation for passengers and package deliveries.
- Ensured a safe, professional, and customer-friendly experience throughout each trip.
Education
High School Diploma - Upper secondary education
Roosevelt High School
St. LouisSkills
- Time Management & Organization
- Family & Guest Support
- Office supply management
- Data Entry & Record Management
- Customer service
- Intake & Front Desk Procedures
- Microsoft Office Suite
- Phone inquiries
- Case management
- Call Center & Phone Systems
- Front desk operations
- Organizational skills
- Human Resources
- Computer literacy
- Administrative experience
- Advanced Productivity
- Direct support
Certification
- CPR Certification, Red Cross
- Driver's License
Timeline
Front Desk Coordinator
Mac Properties
10.2025 - Current
Patient Safety Monitor
Peter and Paul Community Services
01.2024 - 10.2024
Assistant Family Service Manager
Ronald McDonald House Charities
12.2023 - 01.2024
Driver (Independent Contractor)
Uber
01.2021 - 11.2023
High School Diploma - Upper secondary education
Roosevelt High School