Tracy Watkins
Dittmer
Summary
Experienced Office Manager with more than 30 years of leadership, operations management, and customer service experience. Proven ability to lead teams, drive revenue growth, improve operational efficiency, and deliver exceptional patient experiences. Skilled in staff development, inventory management, scheduling, performance management, and building strong professional relationships. Seeking to leverage management expertise and organizational skills in a new professional opportunity.
Overview
29
29
years of professional experience
Work History
Office Manager
EyeCare Partners
High Ridge, MO
09.1997 - Current
- Lead daily operations of a busy eyecare practice, ensuring exceptional patient service and operational efficiency.
- Manage office profitability and support revenue growth through effective business and retail operations
- Recruit, train, mentor, and develop team members to achieve organizational goals and maintain high performance standards.
- Conduct employee performance evaluations and compensations reviews.
- Coordinate staff scheduling, weekly team meeting, and ongoing training initiatives.
- Oversee inventory management, merchandising, supply ordering, and office safety compliance.
- Generate and analyze operational reports to support business decisions and improve performance.
- Build and maintain strong working relationships with physicians and serve as a liaison between providers and office staff.
- Utilize sound judgement and business tools to meet revenue , growth, and patient satisfaction objectives.
Education
High School Diploma -
St. John The Baptisit
St Louis, MOSkills
- Office Management
- Customer & patient service
- Inventory management
- Revenue growth strategies
- Report generation & analysis
- Problem solving
- Team leadership & development
- Scheduling & workplace management
Timeline
Office Manager
EyeCare Partners
09.1997 - Current
High School Diploma -
St. John The Baptisit