Tracy Schafer
Kirkwood,Missouri
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Business Centers Of Missouri
02.2022 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Telephone Secretary
Business Centers of Missouri, Inc.
01.2016 - Current
- Answered between 18 and 25 calls per hour
- Answer business calls to provide customer service for both incoming & out going customers
Billing Specialist
Kemper Home Service Companies
01.2015 - Current
- 100 percent success resolving customer inquires, complaints, service, and sales
- Complete reports, payments, loans and service requests
- Reconcile accounts
- Scan checks, balance and prepare bank deposits into Fifth Third Bank
- Prepared journals for daily EFT reconciliation
Administrator/Account Administrator
Kemper Home Service Companies: Reliable Life Insurance
01.2011 - 01.2015
- 100 percent success resolving customer inquires, complaints, service, and sales
- Process and audit mail pays
- Write up and process claims
- Process NSF checks
- Order office supplies and printed materials
- Prepare Fed-Ex packages
Administrative Assistant for Industrial Hauling Company
McKay’s Hauling Company, Inc.
01.2008 - 01.2011
- 100 percent success resolving customer inquires, complaints, service, and sales
- Assistant to the president of the company/Receptionist
- Customer Service-liaison between general contractors, job foremen, drivers
- Dispatching, General Accounting – accounts receivable, payable, payroll, balance sheet, basic taxes
- Research potential projects, create proposals and generate letters
- Commercial vehicle records and driver sheets
Office Manager for a Manufacturing Representative Company
Venture Technologies, Inc.
01.2006 - 01.2007
- Proposal generation – created proposal templates
- Database management and sales tracking
- Accounts receivable
- In charge of sales personal’s schedules, setting appointments, confirming
- Handling all incoming customer service calls
- General Accounting – accounts receivable and payable, payroll, balance sheet, basic taxes
- Research potential projects, create proposals and generate letters
- General office responsibilities – typing, faxing, multi-line phone system
Substitute Secretary and Clerical Assistant
Pattonville School District
01.2005 - 01.2006
- Coordinate Principals, students, faculty and parents for meetings
- General secretarial, clerical, and computer operation
Account Relationship Specialist
Citigroup
01.2001 - 01.2005
- Coordinate workflow of loan files to insure an accurate and smooth loan process
- Explain and review the terms and conditions of the loan with the borrower
- Answer questions and explain loan to value of properties, tiered loan to value and debt to income ratios
- Review files, investigate discrepancies, work through title issues and obtain additional information for processing
- Work with the internal and external customers, underwriters, title companies and financial advisors to get the loan to close with excellent customer satisfaction
Education
General course study -
St. Louis Community College
University of Missouri @ St. Louis
Graduate -
Sanford Brown Business College
01.1984
Skills
- Customer Service
- Notary Public
- Accounts Receivable
- Accounts Payable
- Microsoft Word
- Microsoft Excel
- Team leadership
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Conflict resolution
Timeline
Assistant Manager
Business Centers Of Missouri
02.2022 - Current
Telephone Secretary
Business Centers of Missouri, Inc.
01.2016 - Current
Billing Specialist
Kemper Home Service Companies
01.2015 - Current
Administrator/Account Administrator
Kemper Home Service Companies: Reliable Life Insurance
01.2011 - 01.2015
Administrative Assistant for Industrial Hauling Company
McKay’s Hauling Company, Inc.
01.2008 - 01.2011
Office Manager for a Manufacturing Representative Company
Venture Technologies, Inc.
01.2006 - 01.2007
Substitute Secretary and Clerical Assistant
Pattonville School District
01.2005 - 01.2006
Account Relationship Specialist
Citigroup
01.2001 - 01.2005
University of Missouri @ St. Louis
Graduate -
Sanford Brown Business College
General course study -
St. Louis Community College
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