Tracy Gibbs
Van Buren
Summary
Business leader prepared for advancing organizational objectives and fostering high-performance culture. Proven record of driving strategic growth and enhancing operational efficiencies. Recognized for fostering team collaboration and adaptability in dynamic environments. Expert in strategic planning and financial management.
Overview
21
21
years of professional experience
Work History
Managing Director
Elite Obstetrics and Gynecology LLC
01.2024 - Current
- Played a crucial role in launching a new OBGYN practice by overseeing operational implementation, coordinating with multidisciplinary teams, managing patient intake processes, and ensuring adherence to industry regulations and standards
- Directed the day-to-day operations of a busy OBGYN practice with two providers, ten medical staff, and two administrative personnel
- Improved office efficiency by implementing streamlined scheduling systems, patient intake processes, and electronic medical records (EMR)
- Increased patient satisfaction scores by introducing enhanced communication protocols, patient feedback surveys, and expanded appointment availability
- Managed financials, including budgeting, billing, and reimbursement processes, ensuring timely payments and reducing outstanding receivables
- Ensured strict compliance with HIPAA, OSHA, and other healthcare regulations
- Led and mentored a team of12 staff, conducting performance reviews, setting goals, and organizing professional development programs
- Negotiated contracts with vendors, insurance companies, and healthcare providers, optimizing service costs and reimbursements
- Oversaw the implementation of new technologies, including ModMed and Athena EMR systems and patient portal upgrades, improving patient experience and data accuracy
Grant Manager & Community Outreach Coordinator
Missouri Highlands Health Care
07.2022 - 01.2024
- Oversaw and managed all aspects of the grant process
- Led and motivated a team of35 to succeed in effectively managing the25 active Missouri Highland Health Care grants
- Developed comprehensive grant proposals communicating the organization's objectives, strategies, and impact
- Collaborated closely with various departments to gather necessary information and ensure compliance with funding requirements
- Monitored awarded grants throughout their lifecycle
- This includes tracking project milestones, ensuring timely reporting to funders, and maintaining accurate records of funds received and expenditures
- Developed and implemented strategies that foster positive relationships between the organization and its community
- Responsible for planning and executing outreach activities, such as community events, workshops, and meetings, to engage with various stakeholders
- Played a crucial role in building partnerships with other organizations to leverage resources and expand the organization's reach
- Coordinated volunteers and managed the outreach budget
- Communicate effectively to convey the organization's mission and initiatives to diverse audiences
- Monitored program outcomes and evaluated their effectiveness in achieving community engagement goals
Director of Operations
Healogics
05.2021 - 07.2022
- Responsible for Growing the Business through optimizing our Wound Care Clinics business through the effective and efficient management of all clinical, financial, and operational elements of the outpatient wound care clinics within a defined area
- Responsible for ensuring Exceptional Patient Experiences through oversite of the comprehensive day-to-day operational and clinical quality components of the Wound Care Center to provide the best care to every patient that would benefit
- Implemented, developed, and managed programs demonstrating Healogics value to our hospital partners by consistently delivering high-quality care
- Created an Inspiring Workplace by proactively partnering with the leadership within my area to achieve success through improved profitability, increased quality of care, and operational excellence
- Demonstrated an Own It leadership style, taking personal accountability to achieve Key Results with integrity and holding center-level management within their area accountable to outcomes and role responsibilities
- Participated in overall strategic operational and clinical goal setting for the defined area and actively managed against set targets to achieve results
- Provided timely and effective responses to all customers and consistently drove value and brand awareness through differentiated, high-quality outputs
- Partnered with the Vice President of Operations to deploy appropriate mechanisms to ensure accurate financial budgeting, reporting, and forecasting for a defined area
- Identified trends to address and mitigate financial impacts proactively
- Actively used a variety of data mechanisms to track and monitor center operational, clinical, and financial performance measures to address and positively impact performance in all three areas
Program Director: Wound Healing & Hyperbaric Center
Healogics - (Poplar Bluff Regional Medical Center)
11.2011 - 05.2021
- Provided day-to-day management oversight for outpatient clinic, HBO, and other wound continuum sites of care, which may include inpatient and outreach
- Developed communication methods to facilitate the flow of information and maximize effective communication throughout the program
- Managed and coordinated all aspects of the revenue cycle, including inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections, and denial processes
- Tracked and reported all inpatient, outpatient, outreach, HBO, and ancillary revenues generated by the program
- Responsible for cost management through appropriate utilization and management of labor and supply utilization
- Complete a quarterly financial review and present results to hospital leadership
- Developed, implemented, and consistently executed a marketing and community education plan
- Work collaboratively with the hospital to coordinate market-specific activities
- Initiated contacts and developed key relationships with all appropriate healthcare referral sources as accomplished through routine correspondence campaigns, direct mail, press kits, and consistent communication with referral sources by presenting at least40 patient progress reports and case study months
- Exceeded budget goals, producing same-store growth in new patients throughout my ten-plus years of marketing the wound center
- Recruited, interviewed, hired, and managed personnel with the company/hospital’s Human Resources Department
- Established performance expectations, provided regular feedback, and consistently managed these expectations
- Complete performance appraisals, promote staff development activities, utilize performance improvement procedures as necessary, and adhere to the hospital/company policies and procedures
Account Executive
Amedisys Home Health
06.2009 - 01.2011
- Top Sales performer at Amedisys
- Amedisys President Circle Winner-Top Account Executive who exceeded standards in meeting their sales goals for three consecutive quarters
- Consistently achieved or surpassed targets within budgets and deadlines
- Gained expert knowledge in the field of Home Health
- Excelled in independent and group projects
- Demonstrated the ability to be creative, flexible, and cooperative while working with diverse individuals
- Developed and implemented a yearly business plan
- Utilize company sales reports to manage territory sales trends
- Performed many tasks that had to be accomplished at specified deadlines and requirements
Pharmaceutical Sales Representative
Quintiles- (Representing Eli Lilly)
09.2007 - 06.2009
- Top sales performer in my district
- Increased market share, ranking in the top33% of the National SalesForce
- Shared with doctors my extensive knowledge and understanding concerning my brand portfolio, including Humalog, Cialis, and Byetta
- Consistently ensured the highest standards of service to customers
- Introduced and successfully implemented key sales initiatives to increase market share
- Consistently achieved or surpassed targets within budgets and deadlines
- Electronically transferred funding from account to vendors
- CMR Institute Certification:4 courses completed with an emphasis on the Disease State of Diabetes
Human Resources Clerk
Nordyne
01.2007 - 08.2007
- Performed various specialties within the Human Resources Department, including employee benefits, wage, pay administration, and staffing support
- Completed Union avoidance training with topics covering tactics and resolutions for dealing with uncooperative, skeptical, and disgruntled employees
- (40-hour course)
- Prepared employment reports for internal and external distribution
- Advised and developed vacancy announcements to fill open positions within the company
- Successfully resolved employee conflicts, including payroll, benefits, and retirement
- Issued third-party drafts to suppliers to satisfy debts
- Provide support and assistance with the recruitment and hiring functions of the department
- Maintained the Nordyne database with up-to-date employee information
Management Trainee
Enterprise Rental Car
09.2006 - 12.2006
- Attended Elite Dinner during the first and second month of employment for exceeding sales quota
- Provided sales of additional products with rental cars
- Provided extra customer service with pickups and deliveries
- Maintained excellent office and team relations
- High ability to learn internal processes quickly
- Enhanced dealer relationships
Human Resource Policy and Payroll Specialist
Pfizer
02.2004 - 09.2006
- Demonstrated in-depth knowledge of Pfizer HR policies, procedures, and PeopleSoft transactions
- Gained extensive knowledge in selecting and placing employees into positions that best met the organization’s needs
- Maintained a secured and complex database with employee information which organized personal identification information, payroll, leave, benefits, and retirement
- Extensive knowledge related to employee retirement, insurance, injury compensation, and other benefit programs specific to Pfizer
- Experience with laws, rules, case law, regulations, principles, and practices related to employee conduct, performance, and dispute resolutions
- Assisted with special projects, testing, and integrating Pfizer and Pharmacia into the Pfizer hrSource scope of services
- Presented employees with accurate, complete, and thorough information when explaining work benefits, retirement benefits, payroll submissions, and procedures during telephone calls and PeopleSoft transactions
Education
Master of Business Administration -
University Of Phoenix
04.2024
Bachelor of Science in Business Administration - Human Resources
Missouri State University
Springfield, MO12.2003
Skills
- Leadership & Team Management: Over20 years of experience leading diverse teams, fostering employee development, and improving organizational performance
- Financial Oversight: Proven ability in budgeting, forecasting, cost management, and improving financial outcomes
- Operational Efficiency: Expertise in optimizing processes, improving workflows, and ensuring compliance with industry regulations
- Strategic Planning & Execution: Skilled in developing and executing strategies to enhance performance and achieve organizational goals
- Healthcare Management: Extensive experience in managing healthcare facilities, ensuring patient care excellence, and driving business growth
Timeline
Managing Director
Elite Obstetrics and Gynecology LLC
01.2024 - Current
Grant Manager & Community Outreach Coordinator
Missouri Highlands Health Care
07.2022 - 01.2024
Director of Operations
Healogics
05.2021 - 07.2022
Program Director: Wound Healing & Hyperbaric Center
Healogics - (Poplar Bluff Regional Medical Center)
11.2011 - 05.2021
Account Executive
Amedisys Home Health
06.2009 - 01.2011
Pharmaceutical Sales Representative
Quintiles- (Representing Eli Lilly)
09.2007 - 06.2009
Human Resources Clerk
Nordyne
01.2007 - 08.2007
Management Trainee
Enterprise Rental Car
09.2006 - 12.2006
Human Resource Policy and Payroll Specialist
Pfizer
02.2004 - 09.2006
Bachelor of Science in Business Administration - Human Resources
Missouri State University
Master of Business Administration -
University Of Phoenix
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