Tracy Epple
Jefferson City
Summary
Dynamic leader with a proven track record at Computer Services Professionals INC., enhancing client satisfaction and optimizing technical service operations. Expert in vendor negotiation and resource allocation, achieving significant cost savings while mentoring staff to foster growth. Skilled in incident resolution and contract management, driving excellence in service delivery.
Overview
39
39
years of professional experience
Work History
Director of Technical Services & Purchasing
Computer Services Professionals INC.
07.1991 - 12.2025
- Led team to enhance service delivery and client satisfaction.
- Developed strategic plans to optimize technical service operations and resource allocation.
- Drove timely resolution of escalated incidents by coordinating efforts across multiple internal departments.
- Achieved cost savings by optimizing vendor selection process leading to better pricing without compromising quality.
- Managed vendor relationships to negotiate favorable contracts, ensuring cost-effective procurement of hardware, software, and services.
- Mentored staff on technical solutions, fostering professional growth and knowledge sharing.
- Managed vendor relationships, negotiating contracts to secure favorable terms for service agreements.
- Managed life cycle replacement of hardware and software.
Assistant Manager
General Instrument
07.1986 - 07.1991
Worldwide Wagering Systems - Started the Missouri Lottery
Education
Computer Science
Lincoln University
Jefferson City, MOSkills
- Technical service management
- Vendor negotiation
- Resource allocation
- Incident resolution
- Contract management
- Client satisfaction enhancement
- Team leadership
- Staff mentoring
- Hardware management
Timeline
Director of Technical Services & Purchasing
Computer Services Professionals INC.
07.1991 - 12.2025
Assistant Manager
General Instrument
07.1986 - 07.1991
Computer Science
Lincoln University