Tracy Chapman
St Louis
Summary
Dynamic professional with extensive experience in multi-unit management and employee training. Skilled in budget planning and customer relationship management, consistently driving operational efficiency and achieving sales targets across diverse locations.
Overview
9
9
years of professional experience
Work History
District Manager
AEG Vision
St Louis
12.2022 - Current
- Oversaw daily operations across multiple locations to ensure compliance with company standards.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operational efficiency.
- Developed training programs for new managers to enhance team performance and customer service.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and nurtured top talent to foster a performance-oriented culture within the team.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
Market Manager
AEG Vision
Kansas City
10.2020 - 12.2022
- Oversaw daily operations across multiple locations to ensure compliance with company standards.
- Coordinated marketing initiatives to enhance brand awareness and engage local communities.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Fostered relationships with local healthcare providers to enhance referral networks and patient care.
- Led staff meetings to communicate goals, share updates, and encourage team collaboration.
- Monitored employee performance and provided feedback to drive continuous improvement efforts.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans to increase sales and streamline operational efficiency across locations.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote a performance-oriented culture.
- Organized promotional events to boost sales volume and attract customers to district stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited new employees for various positions within the company.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Practice Manager
AEG Vision
St Louis
02.2017 - 10.2020
- Oversaw patient flow and appointment scheduling to enhance service delivery.
- Facilitated interdepartmental communication to streamline patient care processes.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Participated in strategic planning initiatives to develop long-term goals for practice growth and success.
- Consulted with clinicians to develop business strategy.
- Coordinated daily operations and managed staff schedules for optimal efficiency.
- Recruited, hired and trained new medical and facility staff.
- Trained new team members on company procedures and operational protocols.
- Implemented policies to ensure compliance with industry standards and regulations.
- Maintained comprehensive financial records, including billing, accounts receivable, and payable.
- Developed training materials to support staff development and knowledge sharing.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Skills
- Operations management
- Multi-unit management
- District expansion
- Customer relationship management
- Sales analysis
- Budget planning
- Inventory management
- Compliance oversight
- Employee training
- Talent development
- Goal setting and performance metrics
Accomplishments
#2 in Overall Company sales in 2023 +10.9% in revenue.
Timeline
District Manager
AEG Vision
12.2022 - Current
Market Manager
AEG Vision
10.2020 - 12.2022
Practice Manager
AEG Vision
02.2017 - 10.2020