Tracie Dillon
Sweet Springs
Summary
Background includes training new staff on parts handling techniques and maintaining accurate records of orders, shipments, and inventory levels. Experience in resolving customer inquiries regarding part availability and quality issues demonstrates effective communication and problem-solving skills. Developed positive vendor relationships while coordinating delivery schedules and ensuring accuracy in order processing. Skills in inventory management and customer service contribute to a comprehensive understanding of operational efficiency in a customer service writing role.
Overview
19
19
years of professional experience
Work History
Parts Manager
Collision Leaders of Marshall
Marshall
11.2023 - Current
- Trained new staff members on proper parts handling techniques.
- Maintained records of all orders placed, received, and shipped.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Coordinated delivery schedules for incoming orders.
- Developed and maintained positive working relationships with vendors.
- Resolved customer inquiries related to part availability or quality issues.
- Prepared documents for ordering parts, supplies, and equipment.
- Analyzed pricing trends to optimize cost savings.
- Collaborated with other departments to ensure timely deliveries.
- Ensured accuracy in order processing and invoicing procedures.
Benefit Program Technician
State of Missouri Department of Family Services
Sedalia
08.2021 - 11.2023
- Process benefit applications.
- Customer service interviews with clients.
- Upload essential documents to system.
- Phone and computer skills.
Truck Service Writer
Travel Centers of America
Concordia
04.2020 - 08.2021
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Scheduled appointments for customers based on technician availability.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Processed payments for completed services using cash register or point-of-sale systems.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Ensured all safety regulations were followed while working in the shop environment.
- Provided cost estimates for additional repairs and services requested by customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Communicated repair information to customers in a professional manner.
- Discussed options with customers, helping each make optimal choices for individual needs.
Service Advisor /General Store Manager
Schilbys Automotive
Sedalia
03.2006 - 01.2020
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Participated in ongoing training activities related to automotive technology advancements.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Explained the features and benefits of products or services offered by the dealership to customers.
Education
High School Diploma -
Slater High School
Slater, MO06-1993
Skills
- Inventory management
- Parts ordering
- Vendor relations
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Customer relations
Timeline
Parts Manager
Collision Leaders of Marshall
11.2023 - Current
Benefit Program Technician
State of Missouri Department of Family Services
08.2021 - 11.2023
Truck Service Writer
Travel Centers of America
04.2020 - 08.2021
Service Advisor /General Store Manager
Schilbys Automotive
03.2006 - 01.2020
High School Diploma -
Slater High School