Summary
Overview
Work History
Education
Skills
Timeline
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Traci Rogers

Imperial,MO

Summary

Dynamic professional with a strong work ethic and proven conflict resolution skills, recognized for consistently achieving perfect ratings at Shipt. Adept at proactive problem-solving and time management, I excel in delivering exceptional customer service and ensuring accurate, timely deliveries, enhancing overall customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Shopper

Shipt
10.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Communicate with customers to coordinate delivery times and provide recommendations regarding merchandise and pricing upon request
  • Develop and maintain knowledge about products and shopping/delivery protocols
  • Ensure deliveries are accurate and delivered at the beginning of delivery windows to exceed customer expectations
  • Consistently receive perfect rating scores due to customer service and communication skills

Shopper

Spark
02.2024 - 06.2025
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.

Event Manager

Rocking J Ranch
04.2018 - 10.2023
  • Supervised personnel and directed in wedding task administration and completion.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Performed opening and closing duties for wedding venue, following checklist to restock supplies and clean up all service areas.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Set up banquet tables and chairs based on event requirements.

Education

GED -

Meramec Community College
St Louis, MO

Skills

  • Product demonstration
  • Strong work ethic
  • Promotional planning
  • Time management
  • Conflict resolution
  • Cleanliness and sanitation
  • Proactive problem-solving

Timeline

Shopper

Spark
02.2024 - 06.2025

Shopper

Shipt
10.2021 - Current

Event Manager

Rocking J Ranch
04.2018 - 10.2023

GED -

Meramec Community College

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Traci Rogers