Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Lay

Republic

Summary

Dedicated dental receptionist with expertise in appointment scheduling and patient intake. Known for exceptional phone and email etiquette, enhancing patient satisfaction through effective communication.

Overview

9
9
years of professional experience

Work History

Dental Receptionist

Itooth Family Dentistry
Springfield, MO
01.2022 - Current
  • Managed patient scheduling and appointment confirmations to optimize daily operations.
  • Coordinated patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
  • Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
  • Maintained organized patient records using electronic health records (EHR) software for efficient access and updates.

Dental Receptionist

Heartland Dental
Springfield, MO
05.2021 - 01.2022
  • Collaborated with dental team to streamline communication and enhance workflow efficiency during procedures.
  • Assisted in billing and insurance verification processes to ensure timely payment collection and minimize outstanding balances.
  • Trained new staff on front desk protocols and software systems, fostering a cohesive work environment.
  • Implemented process improvements that enhanced patient satisfaction scores through feedback analysis and action plans.

Account Manager

Protel Communications
Springfield, MO
05.2017 - 02.2020
  • Cultivated strong client relationships to enhance customer satisfaction and retention.
  • Developed and implemented strategic account plans to drive revenue growth.
  • Analyzed market trends to identify new business opportunities for clients.
  • Collaborated with cross-functional teams to ensure seamless service delivery.

Education

High School Diploma -

Hillcrest
Springfield
05-2013

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling

Timeline

Dental Receptionist

Itooth Family Dentistry
01.2022 - Current

Dental Receptionist

Heartland Dental
05.2021 - 01.2022

Account Manager

Protel Communications
05.2017 - 02.2020

High School Diploma -

Hillcrest
Tracey Lay