TIAURRA PEARSON
Florissant
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Also, professional healthcare provider ready for role in phlebotomy. Demonstrates expertise in blood collection, sample preparation, and patient care. Strong focus on adapting to changing needs while maintaining reliability. Skilled in using phlebotomy equipment, maintaining patient records, and following safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Officer Clerk/Clerk/Clerk Typist
St. Louis Metropolitan Police Department
04.2024 - Current
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Communicate with officers via telephone to input data into systems, such as, stolen property, arrest warrants, etc.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Nurse Assistant
St. Sophia Health & Rehabilitation Center
09.2022 - 02.2024
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
06.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service representative
Charter spectrum internet repair center
03.2019 - 04.2021
- I answered phone calls to help assist with whatever internet issue the customer may be having
- I would take payments, set up payment arrangements, add on different services and also put in service orders for customers that needed hands on assistance with their issue
Volunteer day care worker
marry margaret daycare union
06.2016 - 08.2019
- I helped manage children throughout the day and help create innovative educational games, play with children and read books aloud
Education
No Degree - Nursing
Saint Louis Community College
St. Louis, MONational Healthcare Certification - Phlebotomy Technician
Phlebotomy Training Specialist
St Louis, MO12-2024
High School Diploma -
Hazelwood Central High School
Florissant, MO01.2019
Skills
- Trustworthy Performance
- Order of draw
- Effective Team Communication
- Consistent Work Commitment
- Prioritization and Scheduling
- Analytical Thinker
- Clear Communication Skills
- Can work with little supervision
- Committed to Professional Excellence
- Vital signs monitoring
- Information verification
- Emergency and non-emergency response
- Reporting and documentation
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Venipuncture expertise
- Specimen labeling procedures
- Data entry
- Specimen preparation
- Capillary puncture
- Skin puncture
- Personal protective equipment usage
- First aid and CPR
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certificate of Completion Phlebotomy - Training Missouri Coordinating Board of Education 2024, Dec
Timeline
Officer Clerk/Clerk/Clerk Typist
St. Louis Metropolitan Police Department
04.2024 - Current
Nurse Assistant
St. Sophia Health & Rehabilitation Center
09.2022 - 02.2024
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
06.2021 - 09.2022
Customer service representative
Charter spectrum internet repair center
03.2019 - 04.2021
Volunteer day care worker
marry margaret daycare union
06.2016 - 08.2019
High School Diploma -
Hazelwood Central High School
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certificate of Completion Phlebotomy - Training Missouri Coordinating Board of Education 2024, Dec
No Degree - Nursing
Saint Louis Community College
National Healthcare Certification - Phlebotomy Technician
Phlebotomy Training Specialist
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