Toria Jones
Independence,MO
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Retail Associate
Marshalls
08.2023 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Intern
Fort Osage School District
09.2023 - 12.2023
- Assisted with establishing positive classroom environments by promoting respect, inclusion, and open communication among students.
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Adapted instructional approaches to accommodate different learning styles, ensuring all students had access to course content.
- Assisted lead teachers with planning daily classroom lessons and activities for about 26 students.
Crew Member
Fazolis
07.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Secondary Education
William Jewell
500 College Hill, Liberty, MO 6406805-2028
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Oral communication
- Mathematics teaching
- Foreign language proficiency
Languages
Spanish
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Volunteer Work
- Video Gaming
- Working with numbers (especially money)
Timeline
Intern
Fort Osage School District
09.2023 - 12.2023
Retail Associate
Marshalls
08.2023 - Current
Crew Member
Fazolis
07.2022 - 08.2023
Bachelor of Science - Secondary Education
William Jewell
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