Tori Retzloff
Aurora
Summary
Professional accounting leader with focus on financial accuracy, regulatory compliance, and team collaboration. Skilled in budgeting, financial reporting, and process optimization. Reliable team player adaptable to evolving business needs and committed to achieving organizational goals. Strong analytical abilities and strategic mindset enhance decision-making and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing & Accounting Manager
Southwest Tree
Clever, MO
01.2026 - Current
- Led monthly financial close process, ensuring accuracy and compliance with accounting standards.
- Developed and implemented internal controls to enhance financial reporting processes.
- Managed accounts payable and receivable functions, optimizing cash flow management strategies.
- Trained and mentored junior accounting staff, fostering professional development and adherence to best practices.
- Managed banking reconciliations and monthly balance sheet statements.
Business Office Manager
Parkway Central Corporation
Aurora, MO
04.2025 - 12.2025
- Oversaw daily operations of business office, ensuring efficient workflow and adherence to company policies.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Developed and maintained comprehensive filing systems for financial documentation, improving accessibility and compliance.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
HR Generalist
Phoenix Home Care and Hospice
Springfield, MO
07.2022 - 04.2025
- Streamlined onboarding processes to enhance new hire experiences and compliance with organizational policies.
- Developed training materials for employee development, fostering a culture of continuous learning and improvement.
- Implemented performance management systems, ensuring alignment between employee objectives and organizational goals.
Intake Coordinator
Preferred Family Healthcare
Springfield, MO
03.2021 - 07.2022
- Coordinated patient intake processes to ensure timely registration and service delivery.
- Streamlined appointment scheduling, enhancing client access to healthcare services.
- Collaborated with clinical staff to gather necessary documentation for new patients.
- Developed and maintained accurate patient records in electronic health record systems.
- Implemented training programs for new intake coordinators, improving team efficiency.
Release of Information Specialist
Burrell Behavioral Health
Springfield, MO
05.2020 - 03.2021
- Managed requests for patient information while ensuring compliance with HIPAA regulations.
- Provided guidance to staff on release of information procedures and best practices.
- Developed and maintained efficient processes for tracking information requests.
- Coordinated with healthcare providers to facilitate timely access to patient records.
Education
Associate of Applied Science - Business & Marketing
Ozarks Technical Community College
Springfield, MO01-2025
Skills
- Journal entries
- Payroll processing
- Bookkeeping
- Financial reporting
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Goal oriented
- HR policies and procedures
- Onboarding and orientation
Accomplishments
- Reduced costs per month through the elimination of wasted materials and labor hours.
- Enhanced team productivity through ongoing process enhancements.
- Increased team efficiency through continuous process improvements.
Certification
- Certified Notary Public
Languages
English
Native or Bilingual
Timeline
Marketing & Accounting Manager
Southwest Tree
01.2026 - Current
Business Office Manager
Parkway Central Corporation
04.2025 - 12.2025
HR Generalist
Phoenix Home Care and Hospice
07.2022 - 04.2025
Intake Coordinator
Preferred Family Healthcare
03.2021 - 07.2022
Release of Information Specialist
Burrell Behavioral Health
05.2020 - 03.2021
Associate of Applied Science - Business & Marketing
Ozarks Technical Community College