Tori Nelms
St. Louis
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Money Center Associate
Walmart
07.2023 - Current
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
- Answered department phone calls.
Customer Service Lead
Bass Pro Shops
07.2021 - 07.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Assistant Store Manager
Shoe Carnival
06.2019 - 10.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Electronic Arts/Media
Missouri State University
Springfield, MO05.2017
High School Diploma -
McCluer North High School
Florissant, MO05.2014
Skills
- Quality Assurance
- Customer service excellence
- Operations Management
- Friendly and Positive
- Safety oversight
- Team Leadership
- Organization
Timeline
Money Center Associate
Walmart
07.2023 - Current
Customer Service Lead
Bass Pro Shops
07.2021 - 07.2023
Assistant Store Manager
Shoe Carnival
06.2019 - 10.2021
Electronic Arts/Media
Missouri State University
High School Diploma -
McCluer North High School
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