Tori Blair
Neosho
Summary
I’m a student at Crowder College with a big heart for people and a strong background in customer service, tutoring, and team support. I’m known for being friendly, dependable, and always ready to jump in and help. Whether I’m working with kids, serving customers, or training new teammates, I bring a positive attitude and a genuine desire to make things better for others.
Overview
7
7
years of professional experience
Work History
Waitress
Big Whiskey's American Bar & Grill
Neosho
03.2025 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Processed payments accurately using cash registers or POS systems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Substitute Teacher
Penmac Education Staffing
Neosho
01.2024 - Current
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Left notes for head teacher about notable students, events and problems.
- Managed classroom environments to ensure a safe and productive learning experience.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Maintained classroom order and enforced school and class rules.
- Created an environment conducive to learning while managing challenging behaviors.
- Monitored student progress throughout the day.
- Encouraged positive behavior among students through effective communication techniques.
- Adapted teaching methods to meet diverse student learning styles.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Promoted a safe and secure atmosphere within the classroom setting.
Barista/Cashier
Mustang Bistro
Anderson
01.2024 - 12.2024
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Operated cash registers to process customer payments.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained calm demeanor during high-volume periods and special events.
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
Barista
7 Brew Coffee
Joplin
02.2021 - 10.2023
- Worked in a timely manner to properly prepare orders at a fast pace while multi tasking customer service, cleanliness of equipment, and order preparation
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Paratutor
Center for reading
Pittsburg
06.2020 - 09.2020
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Motivated students using feedback and encouragement.
- Conducted assessments of student progress and reported results to appropriate parties.
- Created lesson plans based on student IEPs.
- Communicated affirmatively and promoted positive attitudes with every student.
- Encouraged critical thinking skills through problem solving activities.
- Prepared handouts, study materials and other teaching aids.
- Assisted in developing individualized educational plans for special needs children.
Crew Member
AMC Theatres
Bella Vista
11.2017 - 05.2018
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Greeted and assisted customers to foster positive experiences.
- Participated in inventory management, conducting counts and ordering supplies as needed.
- Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
- Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
- Implemented promotional activities and upsold products to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High school or equivalent -
McDonald County High School
Anderson, MO05.2019
Some College (No Degree) -
Pittsburg State University
Pittsburg, KSSome College (No Degree) -
Crowder College
Neosho, MOCompletion of OTA 199 Exploration Course
Crowder College
Neosho, MOSkills
- Strong communication and interpersonal skills
- Compassionate and patient-focused
- Able to work well in teams and independently
- Organized and detail-oriented
- Eager to learn and grow in a healthcare setting
- Strong interpersonal and communication skills
- Experience working with children and individuals with learning differences
- Adaptable and fast learner
- Empathetic, reliable, and team-oriented
- Comfortable in fast-paced environments
- Motivated to help others and improve quality of life
- Excellent multitasking and time management
- Reliable and punctual team player
- Creative lesson planning
- Student motivation and engagement
Awards
Employee of the month, 03/01/18, The award was based off of food sales, hours worked, and customer service.
Personal Information
I am a student at Crowder College, dedicated to both my academic goals and personal growth. Outside of school, I love spending time with my 2-year-old son, which keeps me motivated to succeed. I am passionate about supporting children with developmental disabilities and strive to make a positive impact in their lives. Through my studies and personal experiences, I am committed to helping others and making a meaningful difference in the community.
Timeline
Waitress
Big Whiskey's American Bar & Grill
03.2025 - Current
Substitute Teacher
Penmac Education Staffing
01.2024 - Current
Barista/Cashier
Mustang Bistro
01.2024 - 12.2024
Barista
7 Brew Coffee
02.2021 - 10.2023
Paratutor
Center for reading
06.2020 - 09.2020
Crew Member
AMC Theatres
11.2017 - 05.2018
High school or equivalent -
McDonald County High School
Some College (No Degree) -
Pittsburg State University
Some College (No Degree) -
Crowder College
Completion of OTA 199 Exploration Course
Crowder College