Tonya Thomley

Answered customer questions and facilitated their overall tanning experience.

Boosted revenue through effective upselling techniques.

Verified operational status of tanning machinery.

Executed daily office operations by managing phone calls, faxing documents, and making copies.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Collaborated with event planners to design custom beverage menus for private functions, ensuring successful execution and client satisfaction.
• Mentored junior bartenders in advanced mixology skills, facilitating their professional development within the industry.
• Continuously updated knowledge of industry trends, incorporating new ideas into the bar''s offerings to stay ahead of competitors.
• Organized successful themed nights that attracted new clientele and strengthened customer loyalty.