Summary
Overview
Work History
Education
Skills
Leadership
Timeline
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Tonya Smith

36468 Bynum Road

Summary

Energetic and enthusiastic individual seeking to use my experience in caring for others to provide the highest in quality service.

Professional with experience and readiness for versatile role, demonstrating strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs, with skills in customer service, problem-solving, and multitasking. Valued for communication abilities, attention to detail, and commitment to delivering outcomes.

Overview

11
11
years of professional experience

Work History

Delivery Driver/Order Picker

O'Reilly's Distribution Center
03.2024 - 01.2025
  • Conducted vehicle inspections to ensure compliance with safety regulations and operational standards. I
  • Delivered packages efficiently within designated routes, ensuring timely service and customer satisfaction.
  • Assisted in loading and unloading cargo, optimizing space for maximum efficiency during transport. The people
  • Communicated effectively with dispatch to report delays or issues impacting delivery schedules.
  • Trained new drivers on company policies, safe driving practices, and best delivery methods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Transport Driver/Para-transport

KCATA - School Cab Student Transport
10.2021 - 03.2024
  • Transport/Para-transport children to and from school. Driver app / Manifest / GPS
  • Operated vehicles safely within designated routes and schedules.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Communicated effectively with dispatch regarding route changes or delays.

Recreational Therapy Director

Ignite Medical Resorts
02.2019 - 10.2021
  • Led strategic initiatives to enhance patient care quality and operational efficiency.
  • Oversaw budget management, ensuring financial resources aligned with organizational goals.
  • Coordinated interdisciplinary meetings to align on patient care strategies and outcomes.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

Director of Food and Nutrition

Carondelet Manor /Ascension Senior Living
06.2014 - 02.2019
  • Led development and implementation of nutrition programs aligning with regulatory standards.
  • Managed budgeting and resource allocation for food service operations to optimize efficiency.
  • Collaborated with healthcare teams to integrate dietary guidelines into patient care plans.
  • Directed staff training programs focused on food safety and nutritional education practices.
  • Analyzed customer feedback to enhance menu offerings and improve overall dining satisfaction.
  • Oversaw compliance audits ensuring adherence to health regulations and quality assurance protocols.
  • Directed large-scale catering events, providing seamless execution from planning to completion while exceeding client expectations every time.
  • Managed inventory effectively to reduce costs associated with spoilage or surplus stock while maintaining adequate supplies for daily operations.
  • Boosted customer satisfaction levels by conducting regular quality control assessments and promptly addressing concerns.
  • Streamlined kitchen operations for faster service and reduced food waste by optimizing workflows and equipment usage.
  • Increased staff efficiency through comprehensive training programs and performance evaluations.
  • Successfully navigated complex regulatory environments, ensuring full compliance with all relevant health and safety standards as well as local, state, and federal laws governing foodservice operations.
  • Fostered a positive work environment that encouraged open communication and teamwork among employees, resulting in higher employee retention rates.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Defensive Driving Course - Defensive Driving

NSC
Online Course
07.2023

Recreational Therapy Director - Recreational Therapy

MHCA
Online Course
12.2019

CDM-CFPP Course - Certified Dietary Management

Joe Herndon Career Center
Raytown, MO
06.2006

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Operational efficiency
  • HACCP planning
  • Sanitation standards
  • Food presentation
  • Food safety compliance
  • Allergen awareness
  • Waste reduction
  • Food trend awareness

Leadership

Head of Senior Nutrition & Recreational Therapy for Skilled Rehab/LTC. Supervised 15-20 crew members to lead food production and devise daily activities for 125 residents.

Timeline

Delivery Driver/Order Picker

O'Reilly's Distribution Center
03.2024 - 01.2025

Transport Driver/Para-transport

KCATA - School Cab Student Transport
10.2021 - 03.2024

Recreational Therapy Director

Ignite Medical Resorts
02.2019 - 10.2021

Director of Food and Nutrition

Carondelet Manor /Ascension Senior Living
06.2014 - 02.2019

Defensive Driving Course - Defensive Driving

NSC

Recreational Therapy Director - Recreational Therapy

MHCA

CDM-CFPP Course - Certified Dietary Management

Joe Herndon Career Center

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Tonya Smith