Tonya Frederick
Riverside,MO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Director of Admissions
Ea La Mar's Cosmetology and Barber College
02.2019 - Current
- Led the full admissions cycle for barbering and cosmetology programs
- Providing personalized support to prospective students from initial inquiry through enrollment
- Handled a high volume of inbound calls, responding promptly to questions about programs and career outcomes, while also conducting strategic outbound calls to follow up on leads, schedule tours and guide applicants through the admissions process
- Delivered exceptional customer service through one-on-one consultations, campus tours, and presentations
- Developed and implemented recruitment strategies to exceed enrollment targets and a smooth onboarding experience
- Ensures all admissions practices remain compliant with institutional policies and accreditations standards
Direct Support Driver
Citywide Transportation
05.2011 - 02.2019
- Delivered exceptional customer service while transporting individuals with developmental disabilities to appointments, community workshop programs , and recreational activities built positive and trusting relationships with clients and their families, by providing respectful, compassionate, and patient support
- Assisted passengers with mobility needs and ensured comfort and safety throughout each trip
- Communicated effectively with caregivers, staff, and service providers to coordinate timely and responsive transportation
- Handled challenges calmly and professionally, demonstrating a strong commitment to client satisfaction and well-being
Education
High School Diploma -
Westport High School
Kansas City, MO06-1989
Skills
- Customer Service
- Multitasking Abilities
- Reliability
- Excellent communication
- Student registration
- Decision-making
- Teamwork and collaboration
- Database administration
- Time management
- Microsoft office
- Inputting enrollment data
- Strong verbal communication
Timeline
Director of Admissions
Ea La Mar's Cosmetology and Barber College
02.2019 - Current
Direct Support Driver
Citywide Transportation
05.2011 - 02.2019
High School Diploma -
Westport High School
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