Tonya Connor
Truesdale
Summary
Results-driven Quality Technician at Refresco Beverages with expertise in quality control and data analysis. Proven ability to enhance production accuracy and optimize processes through meticulous documentation and problem-solving skills. Adept at fostering team collaboration and ensuring compliance with industry standards, leading to improved product quality and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Quality Technician
Refresco Beverages
Truesdale
12.2023 - Current
- Ensured adherence to quality standards by monitoring production processes.
- Performed routine inspections of components and products to meet quality assurance objectives.
- Recommended corrective actions after analyzing production accuracy to optimize final results.
- Documented all inspection activities meticulously, including reports and data sheets.
- Reviewed questionable test results through investigation and detailed documentation of findings.
- Assessed quality performance metrics, including scrap and yield rates, to elevate product standards.
- Supported testing procedures by completing data capture forms and equipment logbooks.
- Executed detailed measurements and tests to compare samples against specifications.
Caregiver
Addus Home Health Care
Springfield
11.2022 - 12.2023
- Fostered safe living conditions for clients by communicating concerns with families and staff members.
- Documented services rendered to clients in detailed records.
- Planned nutritious meals while assisting clients with dietary needs.
- Supported daily living activities such as personal hygiene and grooming.
- Observed clients for any shifts in health status or behavioral changes.
- Coordinated follow-up appointments with medical professionals for clients.
- Delivered emotional support to clients during difficult situations.
- Monitored vital signs and adhered to medication administration protocols.
Customer Service Trainer
Mom's Meals
DesMoines
09.2020 - 11.2021
- Analyzed customer surveys to identify opportunities for service delivery improvements.
- Supervised instructors and guided them to relevant skill development programs.
- Selected instructors for training sessions based on specific expertise.
- Resolved customer complaints and inquiries while delivering timely product information.
- Collaborated with new customers to clarify company offerings effectively.
- Provided actionable feedback on customer service efficiency for performance enhancements.
- Greeted customers promptly, assessing needs to ensure prompt service.
- Maintained accurate customer information within database systems.
Customer Service Representative Trainer
Intoxalock
DesMoines
11.2017 - 09.2020
- Assessed company operations to ensure adherence to safety standards.
- Identified customer needs promptly and efficiently to enhance service delivery.
- Developed plans proposing solutions for efficiency, cost reduction, and profit improvement.
- Drafted and submitted reports on industry trends to inform managerial business planning.
- Facilitated one-on-one support for team members and managers to promote continuous improvement.
- Guided existing franchise owners on operational issues, including marketing and training programs.
- Participated in training sessions focused on customer service techniques and safety protocols.
- Trained new employees on merchandising practices, customer service expectations, and company policies.
Material Control Coordinator
Coca-Cola
Truesdale
05.2003 - 07.2015
- Monitored vendor performance metrics, including cost, delivery times, and quality standards.
- Ensured compliance with industry regulations for material handling and storage.
- Maintained optimal inventory levels to meet customer demand efficiently.
- Assisted in developing material budget forecasts and tracked expenditure against budgets.
- Coordinated movement of materials and products throughout production processes.
- Prepared specifications for materials according to current standards and client requirements.
- Collaborated with procurement to negotiate contracts and secure favorable supplier terms.
- Resolved customer issues promptly to promote satisfaction through attentive service.
Education
Associate of Arts - Life Coach
International Association of Professional Career
Online02-2022
Associate of Arts - Office And Business Administration
Tarrant County College
Fort Worth, TX12-1999
Some College (No Degree) - National Career Readiness Certificate
NCRC Iowa Workforce
Des Moines, IASkills
- Quality control and inspection
- Data analysis and statistical process control
- Process optimization and regulatory compliance
- Customer service and team collaboration
- Problem solving and attention to detail
- Time management and documentation management
- Communication skills and internal audits
Timeline
Quality Technician
Refresco Beverages
12.2023 - Current
Caregiver
Addus Home Health Care
11.2022 - 12.2023
Customer Service Trainer
Mom's Meals
09.2020 - 11.2021
Customer Service Representative Trainer
Intoxalock
11.2017 - 09.2020
Material Control Coordinator
Coca-Cola
05.2003 - 07.2015
Associate of Arts - Life Coach
International Association of Professional Career
Associate of Arts - Office And Business Administration
Tarrant County College
Some College (No Degree) - National Career Readiness Certificate
NCRC Iowa Workforce
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