Tony Brooks
St. Louis
Summary
I am a results driven business professional with a Master of Business Administration (MBA) and a Bachelor of Science in Business Administration, offering a strong foundation in leadership, business operations, and data driven decision making. I've gained experience in collaborating with cross-functional teams, analyzing data to identify opportunities for improvement, and supporting organizational objectives in fast paced environments. In recent years, I have demonstrated the ability to build positive working relationships, manage multiple priorities, and implement process improvements that enhance operational efficiency. I'm eager to leverage my analytical and interpersonal skills to support people initiatives, talent development, and business success in an entry level HR leadership role.
Overview
8
8
years of professional experience
Work History
CXS REP., BSC - CCI, Customer CONNECTIONS
Anheuser-Busch
St Louis, MO
06.2025 - Current
- Conduct customer satisfaction surveys for Anheuser-Busch wholesalers to gather data and feedback
- Manage and utilize multiple systems and processes to assist customers’ needs while prioritizing job duties
- Collaborate with retailers, sales reps, and other internal teams to best support them in achieving their objectives
- Assist in gathering market and customer information and provide feedback to CXS Manager(s)
Specialist, BSC - CCI, SOCIAL LISTENING
Anheuser-Busch
St Louis, MO
09.2024 - 05.2025
- Monitored and assessed social media conversations and news coverage related to the company and its brands, clearly communicating key insights and findings.
- Created and refined Boolean queries to gather data from social and traditional media monitoring tools, analyzing metrics including reach, conversation drivers, engagement rates, media placements, and sentiment.
- Performed routine, process-driven tasks to collect and deliver information that supported informed decision-making.
- Conducted routine and targeted research to evaluate corporate and brand initiative performance, business landscapes, emerging media, marketing and social trends, competitor activities, and potential reputation opportunities and risks.
Representative., BSC - CCI, Customer Connections
Anheuser-Busch
St Louis, MO
01.2024 - 09.2024
- Built relationships and provided excellent customer service to deliver results
- Managed high volume customer support calls and escalated inquiries internally if necessary
- Adapted to a rapidly changing work environment and schedule that required me to be both agile & solution-oriented on a daily basis
Shelf Planning Specialist
Anheuser-Busch
St Louis, MO
09.2023 - 01.2024
- Analyzed relevant sales & assortment data in order to provide planograms that adhered to the Retail Partners merchandising goals
- Assisted with administrative responsibilities prior to retail project sets such as data cleansing, planogram management, planogram retrieval, reviewing retail and category management guidelines, surveys, etc.
- Quickly learned & began utilizing the JDA Space Planning software platform
Closing Expert
Target
Florissant, MO
06.2019 - 06.2022
- Worked in all departments to ensure sales floor is full, zoned and in stock for guests
- Followed processes accurately with attention to detail, monitored own progress and accurately prioritized tasks
- Consistently executed closing routines to deliver a clean and organized store
- Further developed my communication & customer service skills
Food Runner
Ott's Tavern
Millstadt, IL
03.2018 - 08.2018
- Cooked/Transported food.
- Learned & implemented many skills regarding planning/preparation.
- Began developing a team-based mindset/ learned to coordinate well with others.
Education
M.B.A - Business Administration
Fontbonne University
St. Louis, MO05-2024
B.S. - Business Administration
Fontbonne University
St. Louis, MO12-2022
Skills
- Time management
- Teamwork
- Goal-oriented mindset
- Problem solving
- Experience using Microsoft Programs
- Interpersonal Communication
- Skill Development
- Customer Service
- Data Analysis
- Generating actionable insights based on data
- Data entry proficiency
Timeline
CXS REP., BSC - CCI, Customer CONNECTIONS
Anheuser-Busch
06.2025 - Current
Specialist, BSC - CCI, SOCIAL LISTENING
Anheuser-Busch
09.2024 - 05.2025
Representative., BSC - CCI, Customer Connections
Anheuser-Busch
01.2024 - 09.2024
Shelf Planning Specialist
Anheuser-Busch
09.2023 - 01.2024
Closing Expert
Target
06.2019 - 06.2022
Food Runner
Ott's Tavern
03.2018 - 08.2018
M.B.A - Business Administration
Fontbonne University
B.S. - Business Administration
Fontbonne University