Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Tonique Davis

Florissant

Summary

As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience. Also I want to work towards achieving the greatest success through hard work, consistency and the ability to work with others and reach organizational goals, aims and objectives.

Overview

15
15
years of professional experience

Work History

Medical Assistant/Phone Operator/Patient Scheduler

SSM Heart and Vascular
02.2021 - 02.2025
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.

Certified Nursing Assistant

Aurora West Allis Medical Center
04.2019 - 11.2020
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Certified Nursing Assistant

Decatur Memorial Hospital
05.2017 - 03.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Certified Nursing Assistant

Heritage Manor
07.2015 - 04.2017
  • - Helped patients by supporting personal hygiene and activities of daily living; providing comfort and love.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Service Representative

Sam’s Club
10.2011 - 03.2015
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with the purchase of plus memberships and Sam's credit cards.

Cashier

Kentucky Fried Chicken
01.2010 - 08.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Douglas MacArthur High School
Decatur, IL
05.2012

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
10-2023

Skills

    - Active Listening
    - Appointment Scheduling
    - Client Relations
    - Computer Proficiency
    - Conflict Resolution
    - Critical Thinking
    - Customer Service
    - Data Entry
    - HIPAA Compliance
    - Medical Terminology Knowledge
    - Patient Confidentiality
    - Patient Scheduling

LANGUAGES

English

Timeline

Medical Assistant/Phone Operator/Patient Scheduler

SSM Heart and Vascular
02.2021 - 02.2025

Certified Nursing Assistant

Aurora West Allis Medical Center
04.2019 - 11.2020

Certified Nursing Assistant

Decatur Memorial Hospital
05.2017 - 03.2019

Certified Nursing Assistant

Heritage Manor
07.2015 - 04.2017

Customer Service Representative

Sam’s Club
10.2011 - 03.2015

Cashier

Kentucky Fried Chicken
01.2010 - 08.2011

High School Diploma -

Douglas MacArthur High School

Associate of Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

Similar Profiles

CREATE PROFILE
Tonique Davis