Tonia Scott
Festus
Summary
Driven by a commitment to excellence, I enhanced customer satisfaction at Clayton Eng. by leveraging my problem-solving abilities and exceptional communication skills. My expertise in route planning and dedication to teamwork led to significant operational improvements, demonstrating my ability to exceed employer expectations while maintaining a focus on achievements.
Overview
2020
2020
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Sr Land Survey Assoc
Clayton Eng.
11.2018 - 06.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Cafeteria Worker
PEVELY Elementary School
10.2011 - 05.2017
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Provided exemplary service to students, staff, and visitors.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Supported menu planning efforts by providing input on popular dishes and customer preferences.
- Managed special dietary requests efficiently, ensuring all patrons were accommodated without significant wait times.
- Developed system for managing peak times effectively, reducing wait times and avoiding overcrowding.
- Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
- Implemented recycling program, contributing to sustainability efforts and reducing cafeteria's environmental impact.
- Operated cash registers accurately, ensuring correct billing and seamless checkout process for customers.
- Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
- Prepared variety of nutritious meals to meet diverse dietary needs and preferences.
- Promoted healthy eating by preparing and highlighting nutritious meal options, contributing to well-being of patrons.
- Improved kitchen efficiency by organizing food preparation areas and streamlining workflows.
- Managed inventory effectively, reducing waste with accurate tracking of supplies and timely reordering.
- Delivered meals to tables, providing personal touch that increased customer satisfaction.
- Assisted in menu planning to incorporate seasonal and popular items, attracting more patrons.
- Ensured clean and welcoming environment by diligently cleaning tables and counters after meal services.
Education
Assoc. Agriculture - Agri Production And Mgmt
Three Rivers Community College
Poplar Bluff, MO05.1980
BLOOMFIELD High School
Bloomfield MO05.1978
Skills
- Safe Driving
- Package handling
- Heavy Lifting
- Defensive Driving
- Vehicle Inspection
- Hand-Eye Coordination
- Postal regulations knowledge
- Route Planning
- GPS Navigation
- Community Engagement
- Delivery Accuracy
- Vehicle Maintenance
- Fuel Efficiency
- Weather Preparedness
- Cross-cultural communication
- Adaptable schedule
- Load Management
- Deadline Adherence
- Mail distribution
- Address verification
- Confidentiality
- Efficient routing
- Observation
- Dependability
- Postal regulations
- Prioritization
- Load Balancing
- Geographical knowledge
- Delivery procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Punctuality
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Safety awareness
- Decision-Making
- Teamwork skills
- Relationship Building
- Physical Strength
- Vehicle inspections
- Team building
- Task Prioritization
- GPS use
- Route Navigation
- Mail-sorting and delivery sequence
- Self Motivation
- Logbook Maintenance
- Delivery records
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
Timeline
Sr Land Survey Assoc
Clayton Eng.
11.2018 - 06.2019
Cafeteria Worker
PEVELY Elementary School
10.2011 - 05.2017
Rural Mail Carrier Associate
USPS
Assoc. Agriculture - Agri Production And Mgmt
Three Rivers Community College
BLOOMFIELD High School
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