Summary
Work History
Education
Skills
Timeline
Generic

Toni Smith

St Louis

Summary

Dynamic insurance agent with a proven track record at Independent Contracting, excelling in customer service and sales. Leveraged strong communication skills to build lasting client relationships and efficiently manage policy renewals. Recognized for professionalism and attention to detail, consistently exceeding sales targets while ensuring client satisfaction.

Work History

Insurance Agent

Independent Contracting
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Office Administrator

Most Gentle Care Home Health
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

ER Registrar

SSM St. Joseph Hospital
  • Used electronic systems to enter provider orders and retrieve test results.
  • Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
  • Assisted in the development of patient education materials for ER patients by collaborating with medical staff, improving patient understanding of their treatment and care plans.
  • Assisted physicians with obtaining necessary authorizations for emergency medical treatments, expediting critical care delivery.

Membership Desk Associate

Sam’s Club
  • Established strong relationships with both existing and prospective members by actively engaging them during their visits.
  • Supported the training of new Membership Desk Associates, sharing best practices for excellent customer service delivery within the role.
  • Participated in community outreach efforts to promote the organization''s mission and attract potential members.
  • Contributed to team goals, consistently exceeding membership sales targets through effective communication of benefits.

Education

Business Management

Stanford Brown College
St Louis, MO

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales

Timeline

Insurance Agent

Independent Contracting

Office Administrator

Most Gentle Care Home Health

ER Registrar

SSM St. Joseph Hospital

Membership Desk Associate

Sam’s Club

Business Management

Stanford Brown College

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Toni Smith