Tong Ka Man, Joanne
Summary
Accomplished professional with extensive expertise in Leadership, Human Resources Management, and Training & Development. Proven track record in enhancing Staff Engagement and optimising ERP systems. Adept at Communications, Customer Service, and Sales Management, with strong Analyzing skills and Vendor Management capabilities. Experienced in Process Management, Event Planning and Management, Public speaking, Team building, Strategic planning, Problem-solving, and Communication skills. Committed to driving organisational success through strategic initiatives and effective team leadership.
Overview
29
29
years of professional experience
5996
5996
years of post-secondary education
Work history
EVP, Business Development, HR & Adm
Keep Rolling Creative Culture Company Limited
Macau
01.2024 - 03.2025
- Developed and executed strategic business development plans to drive company growth and market share.
- Led cross-functional teams to achieve business objectives, fostering collaboration between HR, administration, and sales departments.
- Managed key client relationships, securing major contracts and partnerships that enhanced company revenue and reputation.
- Oversaw talent acquisition strategies, ensuring the recruitment of high-caliber professionals to meet organizational needs.
- Implemented innovative HR policies and programs to improve employee engagement, retention, and productivity.
EVP, Communications, Business Development HR & Adm
David Group Macau
08.2017 - 01.2024
- Developed and executed strategic business development plans to drive company growth and market share.
- Led cross-functional teams to achieve business objectives, fostering collaboration between HR, administration, and sales departments.
- Developed and executed internal and external communication strategies to enhance company reputation.
- Led HR functions including talent acquisition, employee development, and performance management systems.
- Oversaw administrative operations ensuring efficient facility management and compliance with legal regulations.
- Implemented innovative HR technologies to streamline processes and improve employee engagement and productivity.
- Managed crisis communication plans, ensuring timely and accurate information dissemination during critical events.
- Directed the creation and distribution of all corporate communications materials and branding efforts.
- Facilitated change management initiatives to support organizational restructuring and culture transformation.
- Collaborated with executive leadership to align HR strategies with business objectives and growth plans.
- Championed diversity and inclusion programs, promoting an equitable workplace environment.
- Monitored and reported on communication campaign effectiveness and HR metrics to inform strategic adjustments.
Director of Consumer and SME sales
Companhia de Telecomunicacoes de Macau
01.2011 - 11.2013
- Formulated and executed innovative Sales Strategies, steering a dynamic Retail Sales team of 130+ members to surpass sales targets in Retail and SME sectors.
- Enhanced Customer Service Excellence, significantly raising the bar for customer interactions and satisfaction across all sales channels.
- Spearheaded Retail Shop Expansion, successfully launching new outlets and revitalizing existing ones to optimize customer segmentation and elevate the shopping experience.
- Conducted comprehensive reviews and redesigns of all sales processes to boost customer satisfaction and strengthen internal controls.
- Established a dedicated Mobile Handset Maintenance team, underpinned by clear KPIs to ensure high-quality service and product reliability.
Director of Administration
Companhia de Telcomunicacoes de Macau
04.2008 - 01.2011
- Spearheaded Procurement and Vendor Management, optimizing supply chain efficiency.
- Oversaw Company Store operations, ensuring adherence to corporate standards.
- Managed General Administration tasks, including Surveillance, Access Control, and Security Services, as well as facilities cleaning and canteen services.
- Directed Building Management and Fleet Operations, maintaining operational excellence.
- Led strategic Premises Acquisition for expansion of mobile cell sites, retail outlets, and employee housing.
- Coordinated Space Allocation in line with business growth and strategic goals.
- Established a comprehensive Scanning System, digitizing over 500,000 customer service contracts, employee files, and procurement contracts.
- Supported the VP of HR & ADM in crafting cutting-edge Human Resources Strategies.
- Executed key HR initiatives, concentrating on Leadership Development, staff assessment and Staff Engagement.
General Manager of Administration
Companhia de Telcomunicacoe de Macau
07.2003 - 04.2008
- Managed General Administration tasks, including Surveillance, Access Control, and Security Services, as well as facilities cleaning and canteen services.
- Directed Building Management and Fleet Operations, maintaining operational excellence.
- Led strategic Premises Acquisition for expansion of mobile cell sites, retail outlets, and employee housing.
- Coordinated Space Allocation in line with business growth and strategic goals.
- Established a comprehensive Scanning System, digitizing over 500,000 customer service contracts, employee files, and procurement contracts.
- Supported the VP of HR & ADM in crafting cutting-edge Human Resources Strategies.
- Executed key HR initiatives, concentrating on Leadership Development, staff assessment and Staff Engagement.
Executive of Career Development
Companhia de Telcomunicacoe de Macau
07.1996 - 07.2003
- Collaborated with department leaders to assess staff training requirements, designed and executed targeted development programs, and evaluated training outcomes to refine improvement strategies.
- Spearheaded project management for the creation of the company's internal e-workflow system, including process re-engineering for enhanced efficiency.
Education
Post Graduate Certificate - Strategic Management
University of Wales
Associate Degree - Art
University of Macau
1992
School Leaving Certificate -
Santa Rosa De Lima English Secondary School
Skills
- Leadership
- Human Resources Management
- Training & Development
- Customer Service
- Sales Management
- Vendor Management
- Event Planning and Management
- Team building
- Communication skills
Languages
Cantonese
Native
English
Fluent
Mandarin
Advanced
Custom
- Founder of The Macau Human Resources Management Association
- Founder of Macau Ski Association
Personal Information
- Date of birth: 03/17/71
- Gender: Female
Timeline
EVP, Business Development, HR & Adm
Keep Rolling Creative Culture Company Limited
01.2024 - 03.2025
EVP, Communications, Business Development HR & Adm
David Group Macau
08.2017 - 01.2024
Director of Consumer and SME sales
Companhia de Telecomunicacoes de Macau
01.2011 - 11.2013
Director of Administration
Companhia de Telcomunicacoes de Macau
04.2008 - 01.2011
General Manager of Administration
Companhia de Telcomunicacoe de Macau
07.2003 - 04.2008
Executive of Career Development
Companhia de Telcomunicacoe de Macau
07.1996 - 07.2003
Post Graduate Certificate - Strategic Management
University of Wales
Associate Degree - Art
University of Macau
School Leaving Certificate -
Santa Rosa De Lima English Secondary School
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