Chan Ka Nok Tommy
Macao
Summary
Highly skilled Guest Service Officer with proven experience in ensuring superior guest satisfaction. Strengthened by key skills such as effective communication, problem-solving, and top-notch customer service. Previous roles have involved managing reception areas, addressing guest concerns promptly, and maintaining high standards of cleanliness and presentation in all guest-facing areas. Consistently recognized for contributing to positive guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Officer
TAG Aviation FBO Macau
01.2024 - 10.2024
- Learn about interpersonal relationships
- Learn how to manage and plan things more effectively
- Email communication and handling.
Front Office Agent
Galaxy Macau ANDAZ Hotel
07.2023 - 01.2024
- Learned more in-depth and personalized customer service
- Learn how to discover and meet customer needs
Education
Bachelor of Arts - Government And Public Administration
University of Macau
06-2023
High School Diploma -
HouKong Middle School
08-2018
Skills
- Complaint Handling
- Guest Relations
- Professional Appearance
- Strong interpersonal skills
- Concierge services
- Reservation Management
Accomplishments
- British Rockschool Level 5 Electric Guitar Certificate without professional guidance
Affiliations
- Be interested in cars and satisfy your thirst for learning and relax your mind by learning car knowledge and driving.
Certification
- A2 and C class driving licence.
Timeline
Guest Service Officer
TAG Aviation FBO Macau
01.2024 - 10.2024
Front Office Agent
Galaxy Macau ANDAZ Hotel
07.2023 - 01.2024
Bachelor of Arts - Government And Public Administration
University of Macau
High School Diploma -
HouKong Middle School
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