Tomasha Williams
Raymore
Summary
Dynamic Patient Care Coordinator with a proven track record at Optum Specialty Pharmacy, excelling in patient satisfaction and HIPAA compliance. Skilled in appointment scheduling and relationship building, I effectively streamlined communication between patients and providers, enhancing care experiences and reducing billing discrepancies. Committed to delivering quality patient care and training new staff.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Optum Speciality Phaharmacy
11.2017 - Current
- Maintained confidentiality and privacy of patient information through strict adherence to guidelines.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Bachelor - Business
University of Ph
Kansas City, MO05.2013
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Attention to detail
- Patient confidentiality
- Verbal and written communication
- Patient records management
- Relationship building
- Creative problem solving
- New hire training
- Quality assurance
Accomplishments
I have Facilate training class for New hires and have also facilitated in up skills training as well.l.l
Timeline
Patient Care Coordinator
Optum Speciality Phaharmacy
11.2017 - Current
Bachelor - Business
University of Ph
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