Mia Walter
Raymore
Summary
Dynamic and results-driven manager with a proven track record at Wingstop Restaurant, excelling in staff training and customer relations. Recognized for enhancing team performance and ensuring exceptional service standards, I leverage strong scheduling proficiency and conflict resolution skills to foster a positive dining experience. Committed to driving repeat business through outstanding customer service.
Results-driven professional with exceptional leadership qualities and positive attitude. Possesses in-depth understanding of customer service and operations management coupled with strong problem-solving and decision-making skills. Committed to driving team performance and ensuring operational excellence to enhance business outcomes.
Overview
2
2
years of professional experience
Work History
Manager
Wingstop Restaurant
02.2023 - Current
- Started as associate, promoted to Manager
- Scheduling 10-12 employees
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Waitress / Part Time
IHOP
02.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
BELTON High School
Belton, MO05-2024
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Data entry
- Customer relations
- Conflict resolution
- Proficient with Windows XP-10 and all Apple devices
Timeline
Waitress / Part Time
IHOP
02.2024 - 01.2025
Manager
Wingstop Restaurant
02.2023 - Current
High School Diploma -
BELTON High School
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