Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Todd Kraszewski

Summary

Motivated by problem solving with a focus on efficiency and accuracy. I'm drawn to unique challenges within my profession and myself personally.

Looking to build on previous work knowledge and success over years of Business Analyst experience. I'm accustomed to learning new skill sets and adapting to change with little notice.

I always say 'yes' when presented with an opportunity for growth and will always be my harshest critic when it comes to the job in front of me.

"Anything worth doing, doesn't come easy"

Overview

21
21
years of professional experience
1
1
Certification

Work History

Business Analyst Associate

JP Morgan Chase
09.2010 - Current
  • Data Analysis - Provide detailed analytics of data using SQL/Alteryx to compile Excel and PowerPoint presentations. Ranging from short term adhocs to long term initiatives.
  • Process Creation - create semi-automated processes to facilitate daily, weekly and monthly remediation on accounts.
  • Process Maintenance - run processes on a daily basis including nights, weekend and holidays to accommodate customer needs. Open Tickets and communicate with stakeholders to fix breaks and update existing processes.
  • Procedure Creation - Provide detailed steps to perform processes in accordance with business and stakeholder needs. Use Microsoft Word to list step-by-step instruction, so anyone can run a process.
  • Business Requirement Documentation - Work with Controls dept to make sure all processes and Data Analytics are in accordance with Regulatory metrics.
  • Project Management - Work start to finish with stakeholders and peers to implement new strategies for better customer care.
  • Account Remediation - Work manual and batch adjustments to customer accounts in a timely manner.
  • Administrative Management - work with senior leadership to assist with monthly reporting, dashboards and presentations.
  • Software Solutions Training - Take regular training to stay up to date with software including but not limited to Alteryx, Intelligent solutions, Tableau, and SQL/Teradata.

Letter Builder

JP Morgan Chase
06.2009 - 09.2010
  • Proof letter requests for various stakeholders and offer feedback on best practices within Chase guidelines.
  • Work with Card Services and Legal to format letters according to regulatory requirements.
  • Problem solve and remediate any issues with letters sent to customers.

Account Supervisor

JP Morgan Chase
02.2004 - 06.2009
  • Assist Customers with questions and concerns regarding their accounts.
  • Take escalated calls from customers that require more attention and from a larger knowledge base.


Education

Bachelors - Business Marketing

Missouri State University
Springfield
05-2000

Skills

  • SQL
  • Alteryx
  • Teradata
  • Data Warehouse
  • Process Improvement
  • Microsoft PowerPoint, Excel, Access, Word and Sharepoint
  • Document Management
  • Business Requirements
  • Data Analytics
  • Tableau
  • Controls and Quality

Certification

Alteryx May 2024


Intelligent Solutions February 2024

Timeline

Business Analyst Associate

JP Morgan Chase
09.2010 - Current

Letter Builder

JP Morgan Chase
06.2009 - 09.2010

Account Supervisor

JP Morgan Chase
02.2004 - 06.2009

Bachelors - Business Marketing

Missouri State University

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Todd Kraszewski