Tobie Swoboda
Owensville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Phelps County Regional Medical Center Medical Group
Rolla
07.2024 - 05.2025
- Greeted patients and visitors, ensuring a welcoming environment at the medical center.
- Collected patient information and verified insurance details to ensure registration accuracy and smooth patient flow.
- Verified insurance coverage for services provided by the facility.
- Registered patients through face-to-face interviews to gather demographic, insurance, and medical information for efficient processing.
- Created new patient accounts in EMR system.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Actively participated in team meetings and training sessions.
- Assisted in preparing daily cash reports to support accurate financial tracking for the accounting department.
Cashier/Cash Office Associate
Lowes Home Improvment
Sullivan
02.2022 - 02.2023
- Monitored office supply inventory and ordered supplies to ensure availability.
- Collaborated with team members to improve workflow efficiency and communication.
- Assisted staff with administrative tasks, including document management and supply ordering.
- Executed accurate data entry across multiple computer systems.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered and directed phone calls to appropriate staff members.
Office Manager
Copeland Private Probation Services
Washington
05.2014 - 09.2015
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel for efficient service.
- Managed, scheduled and coordinated office functions and activities for employees.
- Tracked invoices and payments, ensuring precise accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized client files, enhancing accessibility and accuracy of documentation systems.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
Education
High School Diploma -
Owensville Sr High
Owensville, MO05-1991
Skills
- Patient registration
- Insurance verification
- EMR data entry
- Payment processing
- Data entry
- Record management
- Customer relationship management
- Administrative support
- Attention to detail
- Problem solving
- Conflict resolution
- Phone and email etiquette
- Friendly and outgoing
- Cash handling
- Money handling
- Effective communication
Timeline
Patient Access Representative
Phelps County Regional Medical Center Medical Group
07.2024 - 05.2025
Cashier/Cash Office Associate
Lowes Home Improvment
02.2022 - 02.2023
Office Manager
Copeland Private Probation Services
05.2014 - 09.2015
High School Diploma -
Owensville Sr High