TJ Sheffer
St. Louis
Summary
Highly Motivated and self-directed, with a diverse educational background in business administration. Performs great on a team, and independently as well. Recent college graduate with a background in sales and marketing related roles. Experienced in sales and customer relations. Eager to contribute a strong work ethic to a new full-time opportunity.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Square
10.2021 - 03.2025
- Interacted with customers professionally by messaging
- Provided solutions to customers
- Memorized various company products and services to be able to answer customer questions efficiently
Assistant Manager
Pacific Sunwear
10.2020 - 10.2021
- Interact with customers professionally by phone or in-person
- Stocked merchandise each shift, clearly labeling items, arranging according to size, style, and colors
- Helped train and develop new hires to be proficient in sales and customer experience
- Manage daily business operations
Partner Sale Representative
Abstrakt Marketing Group
11.2019 - 08.2020
- Interacted with clients and prospects professionally by phone
- Memorized various company products and services to be able to answer customer questions efficiently
- Handled 90+ call daily, with duties including setting appointments and data collection
Stockroom Supervisor
Vans
12.2018 - 11.2019
- Interacted with customers professionally by phone or in-person
- Managed product inventories and stocked product lines
- Stocked merchandise each shift, clearly labeling items, arranging according to size, style, and colors
- Helped train and develop new hires to be proficient in sales and customer experience
Leader and Trainer
North Inc
01.2018 - 11.2018
- Mentored new hires, resulting in stronger staff development
- Developed and taught lessons to help develop new hires
- Acquired skills to interview and recruit applicants for the job
- Proficient in sales
Education
Bachelor of Arts - Business Administration
University of Missouri
St. Louis, MOAssociates - General Transfer Arts
Florissant Valley Community College
Florissant, MOSkills
- Effective time management
- Positive attitude
- Student mentality
- Conflict resolution
- Strong work ethic
- Saleforce proficient
- Microsoft proficient
Timeline
Customer Service Advocate
Square
10.2021 - 03.2025
Assistant Manager
Pacific Sunwear
10.2020 - 10.2021
Partner Sale Representative
Abstrakt Marketing Group
11.2019 - 08.2020
Stockroom Supervisor
Vans
12.2018 - 11.2019
Leader and Trainer
North Inc
01.2018 - 11.2018
Associates - General Transfer Arts
Florissant Valley Community College
Bachelor of Arts - Business Administration
University of Missouri
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