Summary
Overview
Work History
Education
Skills
Timeline
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Tiyana Clark

Saint Louis

Summary

Dynamic Patient Service Representative with a proven track record at SSM Health Saint Louis University Hospital, excelling in customer service and HIPAA compliance. Skilled in insurance verification and patient registration, I foster trust and satisfaction, enhancing patient experiences through effective communication and problem-solving abilities. Committed to improving workflows and patient outcomes.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Diligent ,with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.

Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

SSM Health Saint Louis University Hospital
01.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.

Food Service Worker

SSM Health Cardinal Glennon Children's Hospital
02.2015 - 06.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Assisted in menu development to cater to wider variety of dietary preferences.
  • Improved team morale by organizing regular staff meetings and feedback sessions.

Account Representative

GC Services
05.2012 - 02.2014
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Consistently exceeded quota expectations leading the way among fellow representatives.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
  • Supported customer satisfaction through regular follow-up and communication.
  • Processed client payments and updated accounts.
  • Set and achieved company defined sales goals.

Dietary Aide

Mcknight Extended Care
12.2006 - 05.2012
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
  • Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
  • Streamlined meal preparation processes, cutting down on waste while ensuring quality.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Organized kitchen workflows, enabling team to prepare meals more efficiently.

Education

High School Diploma -

Imagine College Pre
Saint Louis Mo
05-2010

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Patient greeting
  • Eligibility determination
  • Medical insurance
  • Data entry proficiency
  • Document filing
  • Conflict resolution
  • Reception management
  • Patient education
  • Sterilization procedures
  • System updates
  • Medicaid
  • Verbal and written communication
  • Electronic health records
  • Phone etiquette
  • Data protection
  • Workflow optimization
  • Clinical data entry
  • Check-in coordination
  • Appointment reminders
  • Patient admitting
  • Appointment confirmation
  • Financial needs determination
  • Phone and email etiquette
  • Problem-solving
  • Insurance billing
  • Patient registration
  • Call screening
  • Multitasking and organization
  • Patient check-in
  • Money handling
  • Registration and admissions
  • Fee collection
  • Payment processing
  • Work quality evaluation
  • Information collection
  • Registration management
  • Relationship building
  • Paging systems
  • Quick learner
  • Positive attitude
  • Multitasking
  • Strong work ethic
  • Cleaning and sanitation
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Cash register operation
  • Safe food handling
  • Working with diverse people
  • Food preparation
  • Food and safety standards
  • Interpersonal skills

Timeline

Patient Service Representative

SSM Health Saint Louis University Hospital
01.2022 - Current

Food Service Worker

SSM Health Cardinal Glennon Children's Hospital
02.2015 - 06.2019

Account Representative

GC Services
05.2012 - 02.2014

Dietary Aide

Mcknight Extended Care
12.2006 - 05.2012

High School Diploma -

Imagine College Pre

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Tiyana Clark