Tina Layne
St Louis,MO
Overview
6
6
years of professional experience
Work History
Health Care Aide
Your Confront Care
03.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Internet Technical Support Representative
Spectrum
03.2022 - 10.2022
- Identified causes of networking problems, using diagnostic testing software and equipment.
- Help Installed network software, including security and firewall software.
- Analyzed network data to determine network usage, disk space availability and server function.
- Troubleshot network or connectivity problems for users or user groups.
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
Health Care Aide
Natural Loving Care
09.2021 - 03.2022
- Assists patients by providing personal services, such as, bating, dressing, and grooming.
- Supports patients by providing housekeeping and laundry services.
- Monitors patients condition by observing physical and mental condition, intake and output.
- Working with 2 or more patients at an time.
- Traveled to clients homes to complete healthcare services and promote continuity of care
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
Claims Specialist
NitedMulti Plan
01.2021 - 09.2021
- Send Providers out of network claims regarding Patients account balances that were not processed in Network.
- Negotiate small dollar claims including retrospective and concurrent claims on behalf of payor to achieve maximum discount.
- Address counter offers received and present proposal for resolution while adhering to client guidelines.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Patient Specialist
Pacific Dental Services
11.2019 - 10.2020
- Ensure compliance with company policies.
- Arrange for debt repayment and establish repayment schedules, based on customers financial situation.
- Locate and notify customers of delinquent accounts by telephone to solicit payments.
- Locate and monitor overdue Smart pay accounts, Setup and modify contracts using variety of automated systems.
- Process payment agreements, insurance verification , data entry, and answer general inquires.
Loan Servicing
Exeter Finance
07.2018 - 06.2019
- Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay Determine cause of delinquency and best course of action to assist delinquent customers.
- Educated customers on loan policies and procedures.
- Provide long term solutions to help customers maintain quality of their loan.
- Handled at least 50 calls per day to address customer inquiries and concerns.
Education
Associate of Business Administration - Business Administration And Management
Lincoln University
Jefferson City, MO05.2016
Skills
- Collections, claims and coding
- Adaptability and Leadership
- Direct Patient Care Negotiating, and Interpersonal Skills
- Insurance Verification and Billing Microsoft Office
- Compassion Customers Services Strong
- Communication and Interpersonal Skills
- Indirect Patient Care
- Customer Service
- Time Management
- Multitasking
Languages
English
Full Professional
References
References available upon request.
Timeline
Health Care Aide
Your Confront Care
03.2022 - Current
Internet Technical Support Representative
Spectrum
03.2022 - 10.2022
Health Care Aide
Natural Loving Care
09.2021 - 03.2022
Claims Specialist
NitedMulti Plan
01.2021 - 09.2021
Patient Specialist
Pacific Dental Services
11.2019 - 10.2020
Loan Servicing
Exeter Finance
07.2018 - 06.2019
Associate of Business Administration - Business Administration And Management
Lincoln University
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