Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Hulett

St. Joseph

Summary

Confident and adaptable customer service professional with a strong background in communication, problem-solving, and organizational efficiency. Skilled in engaging with diverse individuals, navigating challenges with professionalism, and creating positive customer s=experience. With a history in public-facing roles like parking enforcement and administrative assistant, I developed a keen ability to handle inquiries, resolve concerns, and ensure smooth operations.

Driven by a passion for helping people and making processes seamless, I thrive in roles that require clear communication, resourceful thinking, and a calm presence under pressure. Seeking a remote customer service position where I can utilize my expertise to provide support, assist customers effectively, and contribute to a team-oriented environment-all while balancing flexibility and productivity.

Overview

14
14
years of professional experience

Work History

Parking Enforcement Officer

City of St. Joseph
05.2023 - 04.2025
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
  • Provided clear and confident communication with the public regarding parking regulations.
  • Assisted individuals in resolving meter and citation-related inquiries, demonstrating problem solving skills. Managed records and enforcement documentation with strong organizational skills.
  • Adapted to various situations and navigated customer concerns.

Overnight Street Dispatcher

City of St. Joseph
07.2021 - 05.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Dispatched street crews efficiently, ensuring timely operations.
  • Coordinated reports and maintained accurate records, demonstrating organizational skills.


Administrative Assistant

Enterprise Rent-A-Car
12.2010 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Provided customer service support, assisting travelers with rentals and inquiries.
  • Communicated professionally with clients and internal teams to streamline processes.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

No Degree -

Missouri Western State College
St. Joseph, Missouri

Skills

  • Clear & Confident Communication
  • Problem-Solving & Adaptability
  • Organizational & Administrative Skills
  • Customer Interaction & Support
  • Creative Thinking & Resourcefulness
  • Leadership & Initiative
  • Patience & Professionalism

Timeline

Parking Enforcement Officer

City of St. Joseph
05.2023 - 04.2025

Overnight Street Dispatcher

City of St. Joseph
07.2021 - 05.2023

Administrative Assistant

Enterprise Rent-A-Car
12.2010 - 05.2018

No Degree -

Missouri Western State College
Tina Hulett