Tina Fisher
Springfield
Summary
Results-driven Mattress Sales Associate bringing relevant experience in retail, specializing particularly in mattress sales. Possess strong product knowledge, persuasive selling skills, and ability to build positive relationships with customers. Demonstrated success in driving sales growth by offering tailored solutions to customers' unique needs and providing exceptional service.
Overview
30
30
years of professional experience
Work History
Sleep Expert
Sleep Number Corporation
Springfield
05.2012 - Current
- Sleep expert position earned three years of consistent cells and KPI’s. Million dollar seller multiple years.
- Extensive customer service
- Selling, inventory, cash handling, pos/cash register. Computer work. Calls. minor bookwork for daily operations, deposits, ordering, daily maintenance and cleanliness of store.
- Opening/closing store.
Receptionist
Doctors hospital-Medicaid clinic
Springfield
04.2003 - 10.2017
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Assistant Manager
Things Remembered
Springfield
10.2007 - 05.2012
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Owner
Irish Pennant Embroidery
Springfield
07.1995 - 12.2007
- Managed daily operations of business, including hiring and training staff
- Created marketing campaigns to attract new customers.
- Provided direction and guidance to employees.
- Implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows and conferences.
- Maintained relationships with existing clients by providing superior customer service.
- Executed performance reviews to encourage improved productivity for team members.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hosted special events to boost brand awareness and increase community engagement.
Education
High School Diploma -
Bishop High
Bishop, TX05-1982
Skills
- Customer relationship management
- Sleep technology
- Product knowledge
Timeline
Sleep Expert
Sleep Number Corporation
05.2012 - Current
Assistant Manager
Things Remembered
10.2007 - 05.2012
Receptionist
Doctors hospital-Medicaid clinic
04.2003 - 10.2017
Owner
Irish Pennant Embroidery
07.1995 - 12.2007
High School Diploma -
Bishop High