Timothy Schuster

Work with individuals under age 65 years old on Health Insurance Marketplace get health insurance. I enroll individuals into health plans and I manage their policies to ensure my clients are taken care of while providing them with excellent customer service.

• Educated clients on property and casualty insurance options to ensure informed decision-making.
• Developed customized coverage solutions tailored to individual client needs and risk profiles.
• Managed policy renewals and endorsements, ensuring accuracy and compliance with regulations.
• Conducted thorough risk assessments to identify potential gaps in client coverage plans.

Leveraged Service Representative. Inbound customer service to sales calls. I would take inbound calls from customers while providing them with outstanding customer service while helping them resolve anything from billing to repair problems with their service and then transition into sales by recommending additional products and service upgrades that would provide a win win for the customer. While handling calls, I would exceed customer satisfaction through surveys from my customers, exceed sales and call efficiency targets by focusing on talk time, close rates and customer satisfaction targets. I am very coachable and I have a passion to exceed expectations.

Top Sales Rep in office on several occasions.

Top in Customer Service Ratings on several occasions.

AT&T Sales Summit Award Winner. This was the highest annual award a sales representative could get. I won this award 5 times by being in the top 1% of the company in sales and customer service in my organization of about 5 thousand other representatives.

Advisor (June 2008-May 2007). I took inbound calls from customers that were activating their credit cards and welcomed them to Chase transitioning into sales while focusing on exceeding customer service satisfaction through surveys from customers, exceeding sales targets and call efficiency targets such as talk time, close rates and customer satisfaction.

Top Sales Activation Advisor on several occasions.

Top in Customer Service Satisfaction on several occasions.

Team Manager. (June 2007-March 2008). Managed a team of 13 advisors in the United Mileage Plus campaign at Chase. I led and coached my advisors to move performance by working with each advisor to develop strong customer service and sales skills so that they would exceed their targets and expectations with their customers while exceeding talk time, availability and close rate targets.

Sales Representative- (Jan 2000-June 2004) Outbound telemarketing selling long distance and local phone packages to customers. Won several top awards such as MCI Club several times for being top rep in the system. Top 10 representative many times. While telemarketing at MCI, I exceeded quality, customer service and sales targets and close rates each cycle while working in a fast paced sales environment.