Timothy M. Lange
Webster Groves
Summary
Results driven retail consultant with a proven track record in telecommunications sales, excelling in customer engagement and product knowledge. Experience includes providing exemplary customer service, managing inventory, and driving sales growth through innovative strategies. Possess strong skills in problem-solving, communication, and relationship building.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant
AT&T
12.2024 - Current
- Assist customers in selecting wireless plans and devices tailored to their needs while providing in-depth product education and exceptional customer service.
- Promoted bundled offerings and upsell opportunities by leveraging insights gained from customer interactions, driving a higher average transaction.
- Build brand loyalty by consistently earning top satisfaction surveys through resolving customer concerns promptly and effectively.
- Achieved top selling accolades by exceeding company sales goals in both consumer and business accounts.
TFC Director
Realtime Fantasy Sports
05.2024 - 11.2024
- Managed “The Fantasy Championship Tournament” and headed all of the league’s drafts.
- Oversaw social media marketing and development for the TFC Tournament and RTSports, driving engagement and sales through various media platforms.
- Delivered comprehensive customer support by addressing issues related to payment processing, IT troubleshooting and the development of new fantasy league games.
Installation Technician
AT&T
02.2022 - 05.2024
- Managed installation of Wi-Fi and Voice Services to new and existing AT&T customers in both residential and commercial locations.
- Educated customers on a wide range of products during system installations, provided support and resolution with internet and equipment issues, and conducted quality assurance checks.
- Performed construction work such as the laying of cables and conduits to connect customers to AT&T services.
Backline Coordinator
Potbelly Sandwich Shop
05.2018 - 02.2022
- Coordinated and performed daily operations of food preparation in a fast-paced environment while providing customer service.
- Handled inventory control, cash management, and upholding company's quality standards.
- Success in my role led to promotion to Backline Coordinator where I was responsible for the coordination of catering, personnel training, and business customer relationships.
Education
Bachelor of Arts - Business Administration
Lindenwood University
St. Charles, MO01-2016
Skills
- Retail sales inbound outbound
- Customer service
- Product knowledge
- Client growth retention optimization
- Revenue growth
- Strong communication
Timeline
Retail Sales Consultant
AT&T
12.2024 - Current
TFC Director
Realtime Fantasy Sports
05.2024 - 11.2024
Installation Technician
AT&T
02.2022 - 05.2024
Backline Coordinator
Potbelly Sandwich Shop
05.2018 - 02.2022
Bachelor of Arts - Business Administration
Lindenwood University