Timothy Henderson
Columbia
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
MFA Oil
09.2022 - Current
- Working with customers, provide excellent customer service by engaging with the business and with the customers and encouraging store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; handle complaints quickly and courteously; conduct accurate and efficient transactions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Driver
PAM Transport
04.2021 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Supervisor
Alorica
01.2018 - 04.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Phlebotomist
BPL Plasma
07.2015 - 01.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Criminal justice
San Antonio Community College
01.2009
High School Diploma - undefined
Allison L Steel High School
01.2007
Skills
- Exceptional customer service
- Team building
- Money handling
- Project management
- Creative problem solving
- Communication skills
- Teamwork and collaboration
- Time management
- Reliable and punctual
- Goal oriented
Timeline
Sales Associate
MFA Oil
09.2022 - Current
Driver
PAM Transport
04.2021 - 04.2022
Customer Service Supervisor
Alorica
01.2018 - 04.2021
Phlebotomist
BPL Plasma
07.2015 - 01.2018
High School Diploma - undefined
Allison L Steel High School
Criminal justice
San Antonio Community College
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