Timothy Berryman
Garden City
Summary
Dynamic and results-driven professional with a proven track record at Church & Dwight, excelling in mechanical troubleshooting and team collaboration. Enhanced equipment lifespan and boosted production rates through effective problem-solving. Committed to workplace safety and quality assurance, demonstrating adaptability and reliability in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Line Technician II
Church & Dwight
10.2023 - Current
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Adjusted equipment and troubleshot issues.
- Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
- Reduced errors with thorough quality assurance checks during assembly operations.
- Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
- Showcased versatility by swiftly adapting to changes in technology or equipment specifications as required.
- Streamlined workflow processes by organizing tools and supplies for easy access during work shifts.
- Performed minor repairs on equipment and administered product changeovers.
Customer Service Representative
AutoZone
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Representative
Apple Roofing
05.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Wilbert Memorials
07.2021 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Participated in trade shows and conferences to network and generate leads.
- Provided feedback from customers to product development team, influencing future product enhancements.
Quality Control Inspector
Wilbert Funeral Services
11.2009 - 07.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Farm Manager
Reliance Pork
04.2017 - 11.2017
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Led team of 6 skilled and unskilled farm personnel.
Education
High School Diploma -
Holden High School
Holden, MO05-1999
Skills
- Workplace cleanliness
- Machine operation
- Adaptable to change
- Mechanical troubleshooting
- Safety procedures adherence
- Equipment inspection
- Root-cause analysis
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Self motivation
Certification
- OSHA Certified
- ACI Field Technician-Grade 1
Timeline
Line Technician II
Church & Dwight
10.2023 - Current
Sales Representative
Apple Roofing
05.2023 - 10.2023
Customer Service Representative
AutoZone
03.2023 - Current
Sales Representative
Wilbert Memorials
07.2021 - 05.2023
Farm Manager
Reliance Pork
04.2017 - 11.2017
Quality Control Inspector
Wilbert Funeral Services
11.2009 - 07.2021
High School Diploma -
Holden High School
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