Tiffany Williams
Saint Louis
Summary
Adept at improving patient outcomes and clinic efficiency, my tenure at Washington University School of Medicine honed my skills in HIPAA compliance and patient care coordination. Demonstrated expertise in laboratory specimen collection and fostering compassionate patient-provider relationships. Achieved a significant increase in clinic operational efficiency, underscoring my commitment to excellence in healthcare delivery.
Experienced with patient care coordination, delivering administrative support to streamline clinic operations. Uses clinical expertise to ensure patient safety and satisfaction. Strong understanding of medical procedures and team leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Washington University School of Medicine
09.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Obtained client medical history, medication information, symptoms, and allergies.
Lead Medical Assistant
SSM Health Cardinal Glennon Children's Hospital
10.2016 - 09.2022
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Registered Medical Assistant
SIHF Healthcare
11.2012 - 10.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Tampa General
05.2009 - 07.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Medical Assistant
Missouri College
Brentwood, MO09-2010
High School Diploma -
Lincoln Sr. High
East Saint Louis, IL05-1997
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Phlebotomy techniques
- Patient scheduling
- Minor surgical assistance
- Medication administration
- Preventive healthcare measures
- Medical equipment operation
- Vital sign monitoring
- Insurance verification
- Diagnostic testing assistance
- Inventory management
- Wound care assistance
- Privacy and confidentiality
- Medical office procedures
- Emergency response preparedness
- Regulatory compliance
- Patient care coordination
- First aid and CPR
- Anatomy and physiology
- Infection control procedures
- Electronic health records management
- Vital signs measurement
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Timeline
Registered Medical Assistant
Washington University School of Medicine
09.2022 - Current
Lead Medical Assistant
SSM Health Cardinal Glennon Children's Hospital
10.2016 - 09.2022
Registered Medical Assistant
SIHF Healthcare
11.2012 - 10.2016
Medical Assistant
Tampa General
05.2009 - 07.2011
Medical Assistant
Missouri College
High School Diploma -
Lincoln Sr. High
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