Tiffany Thomas
McDonald's
Springfield
1
Certification
7
years of professional experience
Dynamic manager with a proven track record at McDonald's, excelling in service excellence and strategic team guidance. Enhanced customer satisfaction through effective conflict resolution and implemented inventory management practices, reducing waste by 20%. Skilled in staff management and task delegation, fostering a productive and engaged workforce.
Work History
Manager
3 Months- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained team members on food preparation techniques and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored employee performance, providing constructive feedback to enhance efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Store Manager
1 Year 9 Months- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Supervised staff performance, providing training and mentorship to enhance team productivity.
- Implemented inventory management systems to streamline stock control and reduce losses.
- Developed promotional strategies to increase sales and attract new customers to the store.
- Cultivated strong community relationships through outreach programs and local partnerships.
- Enhanced customer experience by addressing inquiries and resolving issues promptly and effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Kitchen Manager
2 Years 3 Months- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed training programs for new employees, enhancing team efficiency and performance.
- Coordinated daily kitchen operations, maintaining high-quality food production standards.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Home Health Aide
2 Years 5 Months- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for clients.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals.
- Coordinated medication schedules, ensuring adherence to prescribed treatments for optimal health outcomes.
Assistant Manager
7 Months- Supervised daily operations, ensuring adherence to service quality and operational standards.
- Trained and mentored staff on best practices for customer service and food safety compliance.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
Assistant Manager
1 Year 1 Month- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Developed training materials to enhance employee onboarding and retention initiatives.
- Led initiatives to improve customer satisfaction scores through targeted feedback analysis.
- Collaborated with management to execute marketing campaigns that increased community engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science in Nursing - Radiologist
GED
Skills
Service excellence
Strategic team guidance
Prioritization skills
Strategic decision-making
Customer service
Staff management
Task delegation
Policy implementation
Certification
Serve Safe Certified
Timeline
Manager
McDonald's
05.2026 - CurrentRead More
Store Manager
Renewed Treasures Thrift Store
06.2024 - 03.2026Read More
Kitchen Manager
Loves Travel Stop
04.2021 - 07.2023Read More
Assistant Manager
Arby's Restaurant
09.2020 - 04.2021Read More
Assistant Manager
Pizza Hut
08.2019 - 09.2020Read More
Home Health Aide
Interim HealthCare
03.2019 - 08.2021Read More
Ozarks Technical Community College
Bachelor of Science in Nursing from Radiologist
Read More
Ozarks Technical Community College
GED
Read More