Tiffany Smith
Linn Creek,MT
Summary
Accomplished Store Manager with a proven track record at Dicks Sporting Goods, enhancing customer satisfaction and boosting sales through innovative merchandising and strong team leadership. Skilled in inventory management and customer service management, reducing staff turnover significantly. My approach emphasizes problem-solving and team motivation, driving store performance beyond targets.
Overview
11
11
years of professional experience
Work History
Store Manager
Dicks Sporing Goods
08.2017 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Merchandise Manager
Marshalls Home Goods
01.2017 - 08.2017
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Completed monthly profit and loss performance reports.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Store Manager
Under Armour
04.2014 - 01.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Bachelor of Arts -
Columbia College
Osage Beach, MO06.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Inventory control
- Team building and leadership
- Team motivation
Timeline
Store Manager
Dicks Sporing Goods
08.2017 - Current
Merchandise Manager
Marshalls Home Goods
01.2017 - 08.2017
Store Manager
Under Armour
04.2014 - 01.2017
Bachelor of Arts -
Columbia College
Similar Profiles
ALENA KRUTSINAALENA KRUTSINA
Assistant Store Manager at Dicks Sporing GoodsAssistant Store Manager at Dicks Sporing Goods
Daniel PerezDaniel Perez
Team Lead at Dicks Sporing GoodsTeam Lead at Dicks Sporing Goods
Alyiah EngertAlyiah Engert
Retail Cashier at Dicks Sporing GoodsRetail Cashier at Dicks Sporing Goods