Tiffany Robinson
Columbia
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resident Care Manager
Cedarhurst Assisted Living & Memory Care
Columbia
01.2025 - Current
- Oversee daily clinical and resident care operations for assisted living and memory care communities.
- Lead, mentor, and develop caregiving teams to ensure high-quality resident outcomes.
- Managed employee performance, coaching, and conflict resolution to enhance team cohesion and retention.
- Conduct interviews, hiring, onboarding, scheduling, and workforce planning.
- Collaborated with executive leadership to ensure compliance with state regulations and uphold company standards.
- Acted as primary liaison for resident and family concerns, addressing issues to achieve high satisfaction and service excellence.
- Promote accountability, clear chain of command, and a positive organizational culture.
Shift Lead / Level 1 Medication Aide (L1MA)
Cedarhurst Assisted Living & Memory Care
Columbia
01.2023 - 01.2025
- Administered medications in compliance with state regulations.
- Supervised shift operations, ensuring optimal staffing coverage for efficient medication administration.
- Coordinated scheduling and oversaw daily operations to maintain smooth workflow and compliance.
- Served as leadership contact during high-acuity and overnight shifts, facilitating effective communication and decision-making.
Resident Assistant (Overnight)
Cedarhurst Assisted Living & Memory Care
Columbia
01.2018 - 01.2023
- Supported residents with activities of daily living (ADLs) and ensured safety through vigilant monitoring and accurate documentation.
- Fostered strong relationships with residents and families, promoting trust and ensuring compassionate care delivery.
- Delivered hands-on care to enhance quality of life for residents in assisted living and memory care settings.
Housekeeping Team Member
Hampton Inn
Columbia
01.2014 - 01.2018
- Ensured cleanliness standards met and contributed to guest satisfaction.
- Cultivated effective time management and customer service skills.
- Cleaned guest rooms to ensure high standards of cleanliness and comfort.
- Maintained public areas by dusting, vacuuming, and sanitizing surfaces regularly.
- Managed laundry operations by washing, drying, and folding linens efficiently.
Education
GED -
Vincent Gray
East St. Louis04-1996
Skills
- Operations management
- Regulatory Compliance
- Workforce Planning
- Crisis Management
- Team Leadership & Staff Development
- Hiring
- Interviewing
- Retention strategies
- Strategic Goal Setting
- Organizational Development
- Accountability
- Service excellence
- Conflict Resolution
- Family relations
Certification
- Level 1 Medication Aide (L1MA), 01/01/23
- CPR Certified
Timeline
Resident Care Manager
Cedarhurst Assisted Living & Memory Care
01.2025 - Current
Shift Lead / Level 1 Medication Aide (L1MA)
Cedarhurst Assisted Living & Memory Care
01.2023 - 01.2025
Resident Assistant (Overnight)
Cedarhurst Assisted Living & Memory Care
01.2018 - 01.2023
Housekeeping Team Member
Hampton Inn
01.2014 - 01.2018
GED -
Vincent Gray