Overview
Work History
Education
Skills
CUST
Timeline
Generic

TIFFANY N HARRIS

Kansas City

Overview

18
18
years of professional experience

Work History

Intake specialist

Housing authority of Kansas City
11.2024 - 07.2025
  • Conducted comprehensive assessments to determine eligibility for housing assistance programs.
  • Facilitated communication between clients and service providers to ensure seamless support delivery.
  • Developed and maintained accurate case records in compliance with regulatory standards.
  • Streamlined intake processes, enhancing efficiency and reducing wait times for applicants.
  • Provided training and mentorship to new staff on operational procedures and best practices.
  • Collaborated with community organizations to connect clients with additional resources and services.
  • Analyzed client feedback to identify areas for process improvement and enhanced service delivery.
  • Led outreach initiatives to increase community awareness of housing assistance options available.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.

Processing applications

Public housing specialist
05.2024 - 05.2024
  • Designed user interfaces for specialized image processing applications, enhancing usability and accessibility for endusers.
  • Provided training sessions to new hires, promoting best practices in word processing applications to maintain company standards.
  • Exceeded daily targets for processing applications, demonstrating a strong work ethic and commitment to meeting department goals.
  • Aided financial aid department in processing applications accurately through careful document review and verification.
  • Streamlined administrative tasks such as processing applications, updating records, and managing paperwork for increased efficiency.
  • Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
  • Aided immigration officers in processing applications for residency or citizenship from Polish applicants through accurate translation and interpretation services.
  • Increased efficiency in processing applications by implementing a well-organized system for tracking and evaluating submission materials.
  • Provided administrative support during peak enrollment periods by efficiently processing applications and related documentation.
  • Enhanced customer credit experiences by efficiently processing applications and communicating decisions promptly.
  • Improved overall productivity by teaching efficient techniques for utilizing word processing applications, spreadsheets, and presentation software.
  • Ensured compliance with state regulations while processing applications avoiding legal issues.
  • Increased efficiency in processing applications for improved turnaround time.
  • Maintained strict confidentiality of sensitive student information while processing applications for admission decisions.
  • Phoned in prescriptions to preferred pharmacies and assisted with processing medical assistance applications to handle patient pharmacy and payment needs.
  • Oversaw end-to-end order fulfillment processes, ensuring accurate and timely processing of customer orders from placement to delivery.

customer services
01.2022 - 05.2023
  • Process applications communicating with customers collecting paperwork and putting data

General manager

Royal City Bell
12.2007 - 03.2022
  • Supervised store functions, administering payroll and scheduling truck shipments.
  • Directed daily operations to enhance efficiency and service delivery across all departments.
  • Oversaw financial management, ensuring budget adherence and optimizing resource allocation.
  • Mentored and trained management staff, fostering a culture of continuous improvement and accountability.
  • Developed performance metrics to evaluate team effectiveness and drive operational excellence.
  • Spearheaded marketing campaigns that significantly boosted brand awareness and market reach.
  • Collaborated with cross-functional teams to streamline workflows and reduce operational redundancies.
  • Analyzed market trends to inform strategic planning and positioning of services offered by the organization.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Education

High School Diploma -

Martin City High
Kansas City, MO
05.2008

Skills

  • Management (10 years)
  • Problem solving (10 years)
  • Leadership (10 years)
  • Time management (10 years)
  • Communication (10 years)

CUST

  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

Timeline

Intake specialist

Housing authority of Kansas City
11.2024 - 07.2025

Processing applications

Public housing specialist
05.2024 - 05.2024

customer services
01.2022 - 05.2023

General manager

Royal City Bell
12.2007 - 03.2022

High School Diploma -

Martin City High
TIFFANY N HARRIS