TIFFANY N HARRIS
Kansas City
Overview
18
18
years of professional experience
Work History
Intake specialist
Housing authority of Kansas City
11.2024 - 07.2025
- Conducted comprehensive assessments to determine eligibility for housing assistance programs.
- Facilitated communication between clients and service providers to ensure seamless support delivery.
- Developed and maintained accurate case records in compliance with regulatory standards.
- Streamlined intake processes, enhancing efficiency and reducing wait times for applicants.
- Provided training and mentorship to new staff on operational procedures and best practices.
- Collaborated with community organizations to connect clients with additional resources and services.
- Analyzed client feedback to identify areas for process improvement and enhanced service delivery.
- Led outreach initiatives to increase community awareness of housing assistance options available.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Processing applications
Public housing specialist
05.2024 - 05.2024
- Designed user interfaces for specialized image processing applications, enhancing usability and accessibility for endusers.
- Provided training sessions to new hires, promoting best practices in word processing applications to maintain company standards.
- Exceeded daily targets for processing applications, demonstrating a strong work ethic and commitment to meeting department goals.
- Aided financial aid department in processing applications accurately through careful document review and verification.
- Streamlined administrative tasks such as processing applications, updating records, and managing paperwork for increased efficiency.
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Aided immigration officers in processing applications for residency or citizenship from Polish applicants through accurate translation and interpretation services.
- Increased efficiency in processing applications by implementing a well-organized system for tracking and evaluating submission materials.
- Provided administrative support during peak enrollment periods by efficiently processing applications and related documentation.
- Enhanced customer credit experiences by efficiently processing applications and communicating decisions promptly.
- Improved overall productivity by teaching efficient techniques for utilizing word processing applications, spreadsheets, and presentation software.
- Ensured compliance with state regulations while processing applications avoiding legal issues.
- Increased efficiency in processing applications for improved turnaround time.
- Maintained strict confidentiality of sensitive student information while processing applications for admission decisions.
- Phoned in prescriptions to preferred pharmacies and assisted with processing medical assistance applications to handle patient pharmacy and payment needs.
- Oversaw end-to-end order fulfillment processes, ensuring accurate and timely processing of customer orders from placement to delivery.
customer services
01.2022 - 05.2023
- Process applications communicating with customers collecting paperwork and putting data
General manager
Royal City Bell
12.2007 - 03.2022
- Supervised store functions, administering payroll and scheduling truck shipments.
- Directed daily operations to enhance efficiency and service delivery across all departments.
- Oversaw financial management, ensuring budget adherence and optimizing resource allocation.
- Mentored and trained management staff, fostering a culture of continuous improvement and accountability.
- Developed performance metrics to evaluate team effectiveness and drive operational excellence.
- Spearheaded marketing campaigns that significantly boosted brand awareness and market reach.
- Collaborated with cross-functional teams to streamline workflows and reduce operational redundancies.
- Analyzed market trends to inform strategic planning and positioning of services offered by the organization.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Martin City High
Kansas City, MO05.2008
Skills
- Management (10 years)
- Problem solving (10 years)
- Leadership (10 years)
- Time management (10 years)
- Communication (10 years)
CUST
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Intake specialist
Housing authority of Kansas City
11.2024 - 07.2025
Processing applications
Public housing specialist
05.2024 - 05.2024
customer services
01.2022 - 05.2023
General manager
Royal City Bell
12.2007 - 03.2022
High School Diploma -
Martin City High
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