- Creating digital work using software like Photoshop, Illustrator, Canva, or CapCut
- Reading
- Photography
- DIY projects
- Creative Writing
Tiffany Newble
St. Louis,MO
Summary
Creative results-driven professional with 9+ years of experience in customer service, technical support, team leadership, content creation and content management experience, including 5+ years at Square. Skilled in sales, merchant relationship management, and cross-functional collaboration. Proven ability to exceed performance metrics and deliver tailored solutions that drive business growth. Seeking to leverage my expertise in communication, problem-solving, and product knowledge in this aligning role.
Overview
9
9
years of professional experience
Work History
Advanced Support Specialist
Square, Inc.
06.2021 - Current
- Collaborate with cross-functional teams to resolve escalated merchant issues, ensuring timely solutions and positive client outcomes.
- Deliver actionable feedback to frontline support teams, enhancing service quality and efficiency.
- Streamline workflows and developed training resources to align with evolving business needs.
- Host onboarding sessions and team-building exercises to integrate new hires effectively.
- Consistently meet or exceed key performance indicators, including resolving 94% of issues within SLA targets.
Messaging Support Advocate
Square, Inc.
05.2020 - 07.2021
- Managed a high-volume communication stream, handling up to nine simultaneous merchant inquiries.
- Resolved complex seller issues through targeted problem-solving and thorough documentation using Salesforce.
- Provided guidance on Square’s ecosystem, empowering sellers to maximize product features.
- Acted as a mentor for new team members, facilitating smooth transition to the team and on-going learning.
- Recommended tailored solutions to merchants, resulting in an increase in product adoption rates.
Priority Queue Advocate – Square for Restaurants
Square, Inc.
03.2019 - 05.2020
- Delivered white-glove support to high-grossing merchants, addressing complex inquiries and technical issues.
- Provided insights to product development teams, advocating for merchant needs and feature enhancements.
- Conducted team performance coaching, driving motivation and attainment of monthly metrics.
- Designed visual aids and conducted bi-weekly presentations to enhance team communication and learning opportunities.
- Facilitated cross-training initiatives, including support for eCommerce platforms.
- Exceeded performance metrics, contributing to an improvement in seller satisfaction (C-SAT) scores.
Customer Support Specialist
Swoon Staffing Group
08.2018 - 03.2019
- Served as the first point of contact for merchants, resolving technical and account-related inquiries.
- Escalated critical issues to engineering teams while maintaining client engagement and satisfaction.
- Consistently exceeded weekly and monthly performance goals through proactive support.
- Generated revenue in upsell opportunities by identifying customer needs and recommending solutions to meet their needs.
Menswear Sales Associate
Dillard’s Inc.
07.2016 - 09.2018
- Achieved sales growth through personalized customer assistance and effective upselling strategies.
- Enhanced team efficiency by mentoring new hires in sales techniques and product knowledge.
- Surpassed monthly sales targets by an average of 10%, consistently ranking in the top 10% of sales associates.
Social Media Marketing Intern
Good Samaritan House
04.2018 - 08.2018
- Boosted social media engagement by 250+ followers in four months through innovative campaigns.
- Designed marketing materials, including graphics and event invitations, to increase visibility.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
- Developed content calendar, ensuring consistent posting across all social media platforms.
- Created informative posts for organization's Twitter, Facebook, and Instagram pages.
Education
Bachelor of Arts - Media Advertising & Public Relations
Southern Illinois University
Edwardsville, IL05.2018
Skills
- Customer Relationship Management (CRM)
- Coaching & Mentorship
- Team Collaboration & Leadership
- Technical Troubleshooting & Resolution Management
- Communication & Presentation Skills
- Email Outreach
- Workflow Optimization
- Calm and Professional Under Pressure
- Efficient and Detail- Oriented
- Critical Thinking
- Cultural Awareness
- Proactive Self-Starter
- CRM Software: Salesforce, Helpshift
- Productivity Tools: Microsoft Office, Adobe Creative Cloud, Figma, Trello
- Website Management: WordPress, Weebly, Wix
- Analytics Tools: Facebook, Instagram Business Analytics, and Hootsuite
Affiliations
Member: Delta Sigma Theta Sorority Inc.
Certifications: Rung for Women, Professional Business Development
Interests
Timeline
Advanced Support Specialist
Square, Inc.
06.2021 - Current
Messaging Support Advocate
Square, Inc.
05.2020 - 07.2021
Priority Queue Advocate – Square for Restaurants
Square, Inc.
03.2019 - 05.2020
Customer Support Specialist
Swoon Staffing Group
08.2018 - 03.2019
Social Media Marketing Intern
Good Samaritan House
04.2018 - 08.2018
Menswear Sales Associate
Dillard’s Inc.
07.2016 - 09.2018
Bachelor of Arts - Media Advertising & Public Relations
Southern Illinois University
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