Tiffany McCoy
Raytown
Summary
Dynamic professional with extensive experience in client relations, excelling in relationship management and loan processing. Proven ability to enhance customer satisfaction through personalized service while effectively managing cash and accounting operations. Skilled in QuickBooks and adept at fostering long-term client relationships, driving business success through exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Banker
Arvest Bank
Kansas City
01.2023 - Current
- Assist clients in managing their financial requirements.
- Process deposits and withdrawals.
- Support the handling of business account operations.
- Analyze and process new loan applications.
- Complete transfer requests for new and existing accounts.
- Build long-term relationships with customers by providing personalized service and support.
Office Manager
Trident Motors
Kansas City
09.2021 - Current
- Cash Management: Developing and maintaining an effective cash management system.
- Day-to-Day Accounting Operations: Managing the day-to-day accounting operations of the dealership.
- Accurate Bookkeeping: Ensuring accurate month-end closing of the books.
- Tax Compliance: Preparing tax reports, tax deposits, and tax returns.
- Floor Plan Management: Managing the payoff of vehicle floor plans.
- Inventory Management: Daily Reports on vehicle condition oversee repair logs
Waitress/Host
McClaine Restaurants
Independence
09.2017 - 07.2024
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served food and beverages to patrons and confirmed complete orders.
- Participated in team meetings to discuss new menu items or changes in policy.
- Took orders for food and drinks and delivered them to guests.
Office Coordinator
Olshan Foundation Repair & Waterproofing
Raytown
01.2021 - 09.2021
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Performed Job Entry Logs
- Scheduled New Jobs For Crews in Field
Sales Manager
Pick n Pull
Kansas City
07.2014 - 07.2017
- Excelled at typing, data entry and communication skills.
- Created ambitious goals for employees to promote achievement and surpass business targets.
- Managed daily operations of sales department, including supervision of staff members.
- Resolved customer complaints regarding sales and service.
Merchandise Associate
Sears Outlet
Kansas City
11.2013 - 06.2014
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Participated in physical inventories by counting merchandise stored in backroom areas.
Assistant Manager
Family Dollar
Independence
03.2012 - 09.2013
- Experience in cash handling, sales, stocking, inventory, management
- Greeting customers and assisting them with questions
- Typing, data entry, telephone and written communication skills, customer service
Hostess/Waitress
Benny's BBQ
Independence
10.2011 - 12.2012
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
East High School
Kansas City, MO05.2011
Skills
- Bookkeeping
- Inventory management
- Cash management
- Loan processing
- Relationship management
- Accounting operations
- Customer service
- Data entry
- Banking
- Proficient in the follwing applications
- Quickbooks
- Microsoft 360
- Google Office Suite
- Microsoft Teams
- Zoom/ Skype Video Service
- Licensed Missouri Notary
Certification
Food Handler Certification
Timeline
Relationship Banker
Arvest Bank
01.2023 - Current
Office Manager
Trident Motors
09.2021 - Current
Office Coordinator
Olshan Foundation Repair & Waterproofing
01.2021 - 09.2021
Waitress/Host
McClaine Restaurants
09.2017 - 07.2024
Sales Manager
Pick n Pull
07.2014 - 07.2017
Merchandise Associate
Sears Outlet
11.2013 - 06.2014
Assistant Manager
Family Dollar
03.2012 - 09.2013
Hostess/Waitress
Benny's BBQ
10.2011 - 12.2012
High School Diploma -
East High School
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