Tiffany Lovegrove
Carthage
Summary
Dynamic and detail-oriented professional with extensive experience at Freeman Health Systems, excelling in insurance authorizations and patient coordination. Proven track record of enhancing operational efficiency and achieving high success rates in obtaining authorizations. Strong customer service skills combined with expertise in EHR systems ensure optimal patient care and satisfaction.
Experienced with surgical scheduling, medical assisting, and phlebotomy ensuring timely and efficient coordination of procedures. Utilizes strong organizational skills and attention to detail to maintain accurate schedules and patient records. Knowledge of healthcare systems and effective communication with medical teams.
Overview
9
9
years of professional experience
Work History
RMA/Surgical Scheduler
Freeman Health Systems
09.2024 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Supported hospital administration by providing regular reports on surgical scheduling metrics and trends.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Input all patient data regarding claims and prior authorizations into system accurately.
RMA/Certified Phlebotomist
Schreier Care Clinic
06.2024 - 09.2024
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Patient Care Representative
Kinex Medical
03.2023 - 02.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Enhanced customer service experience for patients visiting clinics by swiftly attending to complaints about malfunctioning diagnostic machines.
- Ensured compliance with industry standards, conducting thorough inspections of medical equipment.
- Improved patient care by maintaining and repairing medical equipment, ensuring optimal performance and safety.
- Achieved efficient inventory management by maintaining a comprehensive database of medical equipment, including warranty details and service records.
- Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
- Provided valuable training to hospital staff on the correct usage and handling of medical equipment, reducing user-related errors.
- Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
Registered Medical Assistant
Advanced Orthopedic Specialists
10.2017 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Phlebotomist
Washington Regional Hospital
05.2016 - 09.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Organized daily work based on collection priority.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Enhanced patient experience by performing blood draws quickly and efficiently.
Education
No Degree - Medical Assisting/ Phlebotomy
Illinois School of Health Careers
10-2011
GED -
East Leyden
Franklin Park, IL04-2010
Skills
- Front office operations
- HIPAA compliance
- Patient coordination
- Insurance authorizations
- Telephone management
- Obtaining authorizations
- Updating charts
- EHR systems expertise
- Pre-authorization management
- Documentation scanning
- Insurance pre-certifications
- Customer service
- Time management
- Attention to detail
Timeline
RMA/Surgical Scheduler
Freeman Health Systems
09.2024 - Current
RMA/Certified Phlebotomist
Schreier Care Clinic
06.2024 - 09.2024
Patient Care Representative
Kinex Medical
03.2023 - 02.2024
Registered Medical Assistant
Advanced Orthopedic Specialists
10.2017 - 04.2018
Phlebotomist
Washington Regional Hospital
05.2016 - 09.2017
No Degree - Medical Assisting/ Phlebotomy
Illinois School of Health Careers
GED -
East Leyden
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