Tiffany Hartle
Cape Girardeau
Summary
Engaged in a dynamic workplace, applying skills to facilitate growth opportunities within the organization.
Overview
2026
2026
years of professional experience
Work History
Centralized Scheduler
St Francis Healthcare
Cape Girardeau, MO
2024 - Current
- Coordinated scheduling for patient appointments across multiple departments to optimize resource allocation.
- Streamlined communication between healthcare providers and patients to enhance appointment management efficiency.
- Implemented scheduling software solutions to reduce appointment conflicts and improve workflow accuracy.
- Trained new staff on scheduling protocols and system usage to ensure consistency in operations.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
Surgery Scheduler
BLANCHARD VALLEY ORTHOPEDICS
08.2023 - 2024
- Greets and registers patients in a prompt, pleasant and helpful manner. Verifies necessary information and records in the medical record as required. Coordinates surgical assists, proper equipment, ensures proper anesthesia for all surgeries. Assist in timely scheduling, arranging, and answering all patient and provider questions regarding surgical appointments, including pre-operative/post-operative appointments, outside medical labs, diagnostic test, medical clearances etc. Communicates with hospitals, surgery centers, insurance companies, and all other patient related facilities as required by the assigned provider. Obtains proper authorization for surgical procedures, which includes extensive knowledge of ICD-10 and CPT coding as needed. Following all data entry protocols such as, researching accounts, entering/updating demographics, obtaining correct insurance information. Consistently maintaining EMR work lists, task lists, and related call processing messages. Maintains and updates all information on physician’s calendars (including physician time off), daily schedules, system templates and communicating this information to appropriate staff. Assists with preparations of agendas, materials, meetings, etc as requested by the provider.
Clinic Manager
WEST TENNESSEE HEALTHCARE
05.2012 - 08.2023
- Responsible for clerical and nursing supervision for 2 locations as well as specific duties to include scheduling of patients, scheduling of meetings, billing, supply maintenance, insurance verification, receiving of payments and co-payments, monthly reporting, chart review, maintenance of accuracy of patient’s medical records, basic accounting skills, good telephone etiquette, and good communication skills. Trains new employees regarding proper telephone procedures, ensures professionalism and confidentiality is maintained throughout the office.
- Assumes responsibility for customer and other department opportunities regarding complaints, messages, arranges and resolves these opportunities appropriately to promote a positive relationship. Audit all petty cash on a weekly basis as well as daily deposits to central billing office.
Office Manager/Medical Assistant
THE CLINIC, PLLC
02.2008 - 05.2012
- I posted all charges, electronic and paper billing, handled all rejections from insurance companies, patient billing, I worked the front desk checking patients in and out, verified insurance, worked accounts receivables, handled all patient questions with statements, answered multi line phone system. Have transitioned from paper charts to a full EMR.
- Triaged patients as needed which included: Assisted during physical examinations, Maintaining treatment rooms, Sterilized instruments, Performed ECG's, ABI’s, Spirometry, Obtained vital signs
Receptionist
Smothers Eye Clinic
Dyersburg, TN
05.2005 - 02.2008
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing inquiries, resolving issues to improve patient satisfaction.
Receptionist
Dyersburg Pediatric Dentistry
Dyersburg, TN
08.2000 - 07.2003
- Trained new reception staff on clinic procedures and customer service protocols.
- Developed workflows for managing high-volume phone calls and inquiries effectively.
- Implemented inventory tracking for office supplies, reducing costs through efficient management.
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
Education
High School Diploma - General
Dyer County High School
Newbern, TN05.1997
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Spreadsheet
- General computer knowledge
- Type 63 WPM
- Lytec and Lytec MD
- Athena Health EMR
- Epic EMR
- Cerner
- Power Chart
Timeline
Surgery Scheduler
BLANCHARD VALLEY ORTHOPEDICS
08.2023 - 2024
Clinic Manager
WEST TENNESSEE HEALTHCARE
05.2012 - 08.2023
Office Manager/Medical Assistant
THE CLINIC, PLLC
02.2008 - 05.2012
Receptionist
Smothers Eye Clinic
05.2005 - 02.2008
Receptionist
Dyersburg Pediatric Dentistry
08.2000 - 07.2003
Centralized Scheduler
St Francis Healthcare
2024 - Current
High School Diploma - General
Dyer County High School