Tiffany Hampton
Hazelwood
Summary
Dynamic healthcare professional with proven expertise in EHR systems and a track record of exceptional customer service at United Healthcare. Achieved significant enhancements in patient satisfaction through effective complaint resolution and targeted process improvements. Demonstrates strong skills in empathetic patient support while upholding stringent confidentiality standards, consistently delivering quality assurance in every interaction.
Overview
12
12
years of professional experience
Work History
Member Service Specialist
United Healthcare
Maryland Heights
08.2016 - Current
- Respond to patient inquiries and concerns via phone, email, and through the member's portal, ensuring timely and accurate information.
- Assist patients with appointment scheduling, insurance verification, and billing inquiries.
- Utilize electronic health record (EHR) systems, such as Epic and Cerner, to access and update patient information.
- Collaborate with healthcare providers to address patient needs, and handle patient complaints and issues with empathy and professionalism, ensuring satisfactory resolutions, and ensuring a seamless healthcare experience.
- Provide information and assistance regarding healthcare services, insurance coverage, and medical procedures.
- Maintain patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive information.
- Participate in training sessions and team meetings to stay updated on healthcare policies and best practices.
Certified Nursing Assistant
Hospice Advantage
St Louis
07.2013 - 04.2016
- Provided emotional support to family members regarding end-of-life decisions.
- Reported changes in patient condition to registered nurse or physician.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Education
Certificate - Phlebotomist
Healthcare Education Inc
St Louis, MO02-2013
CPR Certified
Healthcare Education
St Louis, MOSkills
- Quality Assurance
- Complaint Resolution
- Patient inquiries
- EHR systems
- Customer service
- Zendesk
- Process Improvement
Timeline
Member Service Specialist
United Healthcare
08.2016 - Current
Certified Nursing Assistant
Hospice Advantage
07.2013 - 04.2016
Certificate - Phlebotomist
Healthcare Education Inc
CPR Certified
Healthcare Education
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